Connection

McFadden

I have never had a team viewer issue before and I pay for the service. I recently got a new computer at work and I connected to it once but since then I cannot.. Yet my computer is on at work. Is it because the computer times out or something and I have to jiggle the mouse to get off the black screen when I come into work and then log in the windows log in screen? It is Windows 11 Pro

JenW

Hi @McFadden,

Welcome to our Community! 🙌

Could you please tell me the name of your license? With that information, I'll be able to assist you further. Indeed, according to the type of license you subscribed to, some activation steps could be missing.

💡 Tip of the day: if you are allowed to set up unattended access to your work computer, please follow the steps explained in our article: Best practices for secure unattended access

We will await your reply,

Best,

Jen

McFadden

what do you mean by license name? my log in?

McFadden

invoice number is [removed per Community Guidelines]