How to update TeamViewer on cloud that is older than 15?

I have a customer with a remote server on cloud. His TeamViewer is older than 15.

I can't access it.

What is the solution?

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Welcome to the TeamViewer Community! 🙂

If you can't access the remote server via TeamViewer, the only solution would be to update TeamViewer manually.

/JeanK

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Have you heard?! On October 21, we’re hosting TeamViewer Rise—and we want to see you there! The digital event dedicated to IT experts. Join us to hear industry leaders as they share demos, roadmaps, and real-world strategies for delivering better IT. Take part in our first annual event for Proven, ready-to-deploy…