License activation email not received

Lee_8
Lee_8 Posts: 2
in General questions

I've bought the license a few weeks ago but hasn't received any email with the activation link and invoice. The email was not sent to my spam and junk folder either. What should I do?

Answers

  • Akiho
    Akiho Posts: 1,370 Moderator ☑
    edited August 2022

    Hi @Lee_8,

    Thank you for your post and welcome to the Community🎉

    In this case, we would recommend contacting our customer support team directly.

    You can contact our customer support team via chat - please go to https://www.teamviewer.com/ and use the chat feature at the right bottom corner of the page.

    image.png


    Thank you in advance for your understanding!

    If there is anything we may help you with, please don't hesitate to ask in the Community!

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • Lee_8
    Lee_8 Posts: 2

    Hi Akiho. thanks for your reply.

    but I didnt see any chat feature at the bottom right.

    image.png


    Also, the chat is asking for my invoice number, which I haven't received yet.

    image.png


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