When will the offline computers drop off the list

BrianHo
BrianHo Posts: 16
in General questions

Hi,

We moved all the offline computers to the Offline Group. Some of the computers came back online but are still listed in the Offline Group. When will it drop off the list to avoid confusion?

Thanks,

Brian.

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Best Answer

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍
    Answer ✓

    Hello @BrianHo,

    Glad to see you're back! 🙌

    If you have enabled the option Offline computers & contacts in separate group, the system will automatically move the offline devices to this group.

    Therefore, the confusion came from moving certain devices manually to this group.

    image.png

    My recommendation would be to move the devices back out of this group and let the system do the job for you. 😊

    This would be the simplest way to solve it.

    Let me know if you have any further questions! I'll be happy to assist.

    /JeanK

    Community Manager

Answers

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍
    Answer ✓

    Hello @BrianHo,

    Glad to see you're back! 🙌

    If you have enabled the option Offline computers & contacts in separate group, the system will automatically move the offline devices to this group.

    Therefore, the confusion came from moving certain devices manually to this group.

    image.png

    My recommendation would be to move the devices back out of this group and let the system do the job for you. 😊

    This would be the simplest way to solve it.

    Let me know if you have any further questions! I'll be happy to assist.

    /JeanK

    Community Manager

Trustpilot

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