Everytime I logging off from the Teamviewers, the site is off as well.
Every-time I'm logging off from the Teamviewers, my screen is off as well. Can you please help. I I need screen to be on, at all time, even when I log off from the Team Viewers.
Please advise, what step I should do to fix the issue.
Many thanks,
Best Answer
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Hi @CaptVan,
Yes, you can set it up so it never locks the remote computer when closing a session.
To do so, during a remote session, you need to go to Actions ➜ Lock computer and ensure Lock on session end is unticked.
Let me know if this has worked for you!
/JeanK
Community Manager
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Answers
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Hello @katiesmith,
Great to see you posting for the first time! 🚀
To prevent the remote screen from locking when closing a connection, you must access your (⚙) Advanced options and set the Lock remote computer option to Never.
With this setup, the remote screen won't lock after the remote control session ends.
Let me know if this was the answer you were looking for. 🙂
/JeanK
Community Manager
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Hello JeanK,
I'm trying to do the same on a mac version (15.34.4). I don't see that option to "never lock remote computer". I'll attach 2 screen shots to show what I'm seeing.
Thanks for any help on showing me how to set it to never lock remote computer on session end.
John
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No, don't see it there either. I'm on 15.35.5 now.
I've attached a screenshot again.
Thanks,
John
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Hi John,
Sorry, it was my mistake.
You can only lock the remote computer by using the toolbar during a remote session: Use Remote Session Toolbar on macOS
As stated in our article:
Lock Computer: Options for locking the remote machine
Lock: Locks remote computer immediately
Lock on session end: When checked, any connection ended from your device will lock the remote machine. To deactivate, un-check the box in the menu drop-down
Sorry again for the confusion!
/JeanK
Community Manager
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Thank you, yes I have to do that every single time I log in. Is there no way to add to Macs "Never lock remote computer" as they have on PCs?
I appreciate your time,
John
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Hi @CaptVan,
Yes, you can set it up so it never locks the remote computer when closing a session.
To do so, during a remote session, you need to go to Actions ➜ Lock computer and ensure Lock on session end is unticked.
Let me know if this has worked for you!
/JeanK
Community Manager
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I don't think you understand. I do what you suggest, I've been doing that for years. My gripe is why do I have to do it every single time I connect to another computer. I would like it to NEVER lock on session end.
Thanks,
John
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I am sorry if my messages sounded confusing. I get that you want to make it permanent.
If you untick the Lock on session end setting, it is expected to stay for all your future connections and will never lock on the session remote session again, as long as you don't change it back.
Can you confirm it is working as expected?
/JeanK
Community Manager
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OMG, this thread is exactly what I was looking for! Should have come here much earlier :(
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I uncheck "lock on session end" for that session, close the app, then open again and the check mark is there and I have to uncheck again. I don't know any other way to explain what is happening. Please get a mac and do this for yourself.
Thanks,
John
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I talked with our macOS dev team, who told me this feature is not working as expected on some Macs.
The feature should "remember the last choice", so remember if lock on session end is set (or not).
It seems that you are affected by this bug.
I hope this bug will be fixed in the future.
/JeanK
Community Manager
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Ok, thanks.
John
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