No ID and password shown on remote devices

EddyPiV

When I start TeamViewer on my PC it looks alright: my ID password are shown. When I start it on the remote devices (iPad or Android), a complete other screen is shown, no ID or password, only the Partner ID field to connect to another device.

I am not able to connect from PC to remote device. The other way around I can, but that's not what I need.

Can anyone advise me? Thanks!

Ying_Q

Hi @EddyPiV,

Welcome to TeamViewer Community and we are here to help!

TeamViewer has Remote Control and QuickSupport applications available for download and remote connections on the mobile device.

I believe the app you are using and showing the screenshot from is Remote Control and it is for initiating outgoing connections to other devices.

If you want to connect from a PC to a mobile device, like having an incoming connection on the mobile, please use TeamViewer QuickSupport. When the installation is completed, you will see the TeamViewer ID in the app.

Would you like to check out the TeamViewer QuickSupport for remote connections and keep us posted about your progress.

Best,

Ying/TeamViewer