I just had a very unpleasure experience with the "Senior" Customer service representative named, Noel on cancellation of my subscription.
First he told me that my invoice has already started today, on 09/21/22, which is incorrect.
Secondly, he told me two reminder emails from teamviewers has been sent to me before to remind me about canceling the service before 28 days of expiration of my current invoice. I check my email inbox and spam folder. I have never received those emails.
I shouldn't be relying on teamviewer's reminder email to cancel my service. Please beware of your renewal notice from teamviewer.
The service I receive from teamviewer has never been pleasant. From collection service resulted from their uncorrected invoice system before and now this never received renewal notice and a terrible and unsympathetic and unprofessional customer service representative who put a nail in the coffin for my view of this company.
I guess I will need to dispute it with my Amex credit card. It is very nice of doing business with you and thanks for the "excellent" customer service you provided.
