Team viewer stuck on loading window for 30 mins

Deepak_123

Team viewer stuck on loading window for 30 mins, restarted laptop couple of times: No success

Need urgent help

JeanK

The latest update is available here: https://www.teamviewer.com/en/download/

Let me know if the update fixed the issue. If not, we'll dig further.

/JeanK

JeanK

Hello @Deepak_123,

Thanks a lot for posting here. 🚀

I'll try to get this solved for you.

Could you please tell me which TeamViewer version you are using on your device?

And also - are you using the Web Client? Or are you using a client?

/JeanK

Deepak_123

Hi jean,

thanks for your quick reply,

My TeamViewer version is 15.0.14842.

I am not using WebClient or any client.

I restarted laptop again but still the same issue

Deepak_123

If you want I can share the log file

JeanK

I see that you are using an outdated version. Is this enforced by your company?

If not, could you update your client to the latest version and check if it fixes the issue?

Deepak_123

Yes the version I am using is pushed by the company along with security updates yesterday.

Can you pls share me link for latest update

JeanK

The latest update is available here: https://www.teamviewer.com/en/download/

Let me know if the update fixed the issue. If not, we'll dig further.

/JeanK

JeanK

@Deepak_123 did the update fix the issue? I see that you accepted the answer as a solution.

But I just would like to confirm with you, to make sure everything is OK. 🙂