Remote Access Registration issues.

cmci

Hello all,

I recently downgraded from Teamviewer Business to Teamviewer Remote Access. I initially thought I could connect at least three separate devices individually at any given time. I was also under the impression deregistering any of the three licenses wouldn't be an issue to make it available for my subsequent sessions. Unfortunately, I am stuck with my account registration and locked out without the ability to register any more devices until 30 days. My timelines for active projects failed and derailed, thanks to this issue. Of course, I never connect to the same computer twice, so it defeats the purpose —wondering if anyone else is experiencing such problems with Teamviewer?

I reached out to support, created a ticket, tried everything, and I have not received appropriate feedback from Teamviewer. I am very disappointed with this and ultimately regret sticking with the Teamviewer brand at this point.

Any suggestions, please let me know.

I have filed a dispute with my merchant and requested help and a refund over the past seven days; I am not sure what else to do. I am extremely unhappy with the product and ticket support. I purchased Remote Access to downsize to meet my needs, but I found this 30-day restriction too much. I feel robbed, and this has caused issues for projects I am working on, so I have had to find another remote solution substitute.

I haven't heard back from Teamviewer either regarding a solution or to send me my refund. The last response I got on the ticket is that a licensing specialist will reach out to me, as shown below:

"Hello, Thank you for contacting TeamViewer. We have forwarded your request to our Licensing department. A member of their team will be in contact with you promptly to discuss your inquiry. Thank you for being a TeamViewer customer."

If you have any feedback, please let me know.

JeanK

Hello @cmci,

Welcome to the TeamViewer Community! 🚀

Please remember that the Remote Access license is set up in a way that you can connect to three remote devices that you can register in your account.

If you have already used all your registered device moves, please contact our customer support via ticket.

Our team will be happy to unlock the situation for you. 🙂

Let me know if you have any further questions! I'll be happy to assist.

/JeanK