Activating from Free to Remote Access license

ConnieT Posts: 1 Newbie
edited May 2 in Licensing

I had a business account and it expired to a free account. Now I have paid for the Remote Access license and it's still showing free and doesn't show the new license on my local computer, what did I do wrong?


  • Akiho
    Akiho Posts: 1,085 Moderator

    Hi @ConnieT,

    Thank you for your post!

    In this case, we would recommend contacting our customer support team directly.

    You can also contact our customer support team via chat - please go to and use the chat feature at the right bottom corner of the page.

    Thank you in advance for your understanding!

    If there is anything we may help you with, please don't hesitate to ask in the Community!



    Japanese Community Moderator / コミュニティモデレーター