Activating from Free to Remote Access license

ConnieT
ConnieT Posts: 1
edited May 2023 in Licensing

I had a business account and it expired to a free account. Now I have paid for the Remote Access license and it's still showing free and doesn't show the new license on my local computer, what did I do wrong?

Answers

  • Akiho
    Akiho Posts: 1,326 Moderator ☑

    Hi @ConnieT,

    Thank you for your post!

    In this case, we would recommend contacting our customer support team directly.

    You can also contact our customer support team via chat - please go to https://www.teamviewer.com/ and use the chat feature at the right bottom corner of the page.

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    Thank you in advance for your understanding!

    If there is anything we may help you with, please don't hesitate to ask in the Community!

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

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