i have connected to the remote desktop and could see the screen, but could not control it.

happydavy
happydavy Posts: 3
in General questions

i have connected to the remote desktop and could see the screen, but could not control it.

Answers

  • Ying_Q
    Ying_Q Posts: 2,703 Moderator ☑

    Hello @happydavy,

    Welcome to TeamViewer Community and it is nice to see you around! 🙌

    Can you take a quick look on your TeamViewer setting please?

    image.png

    Let me know if the setting would be helpful in you case.

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • happydavy
    happydavy Posts: 3

    Hi Ying_Q

    Appreciate the reply.

    Just checked, and it is "full access".

    In the meantime, I could remote control other computers using this paid account.

    Davy

  • Ying_Q
    Ying_Q Posts: 2,703 Moderator ☑

    Thank you for the quick response too! @happydavy 😊

    I am glad that you are able to remote control the devices.

    Looking forward to seeing you around the forums and TeamViewer Community as always! 🙌

    Wish you a wonderful day!

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
  • happydavy
    happydavy Posts: 3

    Hi Ying_Q

    Maybe I didn't express it clearly.

    I could control other computers but not this one I mentioned. This means one of my computers could not be remote-controlled.

    Davy

  • Ying_Q
    Ying_Q Posts: 2,703 Moderator ☑

    Excuse me for the misunderstanding!

    What about checking the setting on the remote device, or is it possible to ask someone to check the remote side?

    image.png


    If the same issue persists, can you kindly share the device information like the operating system, device type and TeamViewer version please?

    Best,

    Ying_Q

    Community Moderator/中文社区管理员
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