i have connected to the remote desktop and could see the screen, but could not control it.
Hello @happydavy,
Welcome to TeamViewer Community and it is nice to see you around! 🙌
Can you take a quick look on your TeamViewer setting please?
Let me know if the setting would be helpful in you case.
Best,
Ying_Q
Hi Ying_Q
Appreciate the reply.
Just checked, and it is "full access".
In the meantime, I could remote control other computers using this paid account.
Davy
Thank you for the quick response too! @happydavy 😊
I am glad that you are able to remote control the devices.
Looking forward to seeing you around the forums and TeamViewer Community as always! 🙌
Wish you a wonderful day!
Maybe I didn't express it clearly.
I could control other computers but not this one I mentioned. This means one of my computers could not be remote-controlled.
Excuse me for the misunderstanding!
What about checking the setting on the remote device, or is it possible to ask someone to check the remote side?
If the same issue persists, can you kindly share the device information like the operating system, device type and TeamViewer version please?
