We are users of a corporate licence and have customised Quick Support links setup for our help desk agents. In the last two weeks they have complained that often an end user will get the standard Quick Support dialog box (no session code or other customisations), but it isnt consistent. We have now just traced this to the fact that if the end user has any version of TeamViewer (tested with v13, v14 and V15) installed, not running, just installed on their PC, they get the standard Quick Support dialog instead of the customised one. The only solution I have found is that the end user has to completely uninstall Team Viewer and then when they run our QS they get the proper customised Quick Support with a session code etc. The big issue I have with the standard Quick Support is that the sessions are then not recorded in our management console. How can the end user get back to running the customised Quick Support without having to uninstall Team Viewer on their computer?
