Can't figure out my ID

tonydefazio

The reinstatement form will not accept my ID number. I think I am putting in the right one but maybe not. Where do i find the correct ID number. TIA

JenW

Hi @tonydefazio,

Congratulations on your first post! 🙌

There are two different ways to find your ID in the Full Client:

• In the tab Remote Control: you'll see your ID and password.
• In the section About TeamViewer: click on the three lines (≡) on the top left corner → About TeamViewer.

In the form, please make sure to remove any space before and in between the numbers.

If you're still struggling, let us know to help you further 🙂

Best,

Jen

JenW

Hi @tonydefazio,

Congratulations on your first post! 🙌

There are two different ways to find your ID in the Full Client:

• In the tab Remote Control: you'll see your ID and password.
• In the section About TeamViewer: click on the three lines (≡) on the top left corner → About TeamViewer.

In the form, please make sure to remove any space before and in between the numbers.

If you're still struggling, let us know to help you further 🙂

Best,

Jen

888edu

Hi @JenW

I use TeamViewer to help my mother with the computer, but since last sunday ID and passwords aren't appearing.

I tried to create an account, but still not been able to find this information.

Could you please help?

Have a nice week

JenW

Hi @888edu,

Thank you for your post! 🙌

Have any updates (either of TeamViewer or the OS) been done on Sunday on her computer?

As a first step, would you mind uninstalling completely TeamViewer from her computer and downloading it again from our website? Please find below:

1. The article to uninstall it: Uninstall TeamViewer on Windows
2. Our webpage where you can download the latest version of the Full Client: TeamViewer Windows Download

Let us know if the ID and password are still not appearing, we will assist you further 🙂

Best,

Jen

888edu

Hi @JenW

I will try to do that.

Thanks a lot for your support.