Can't figure out my ID

tonydefazio · 2022-10-11T23:27:19+00:00

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The reinstatement form will not accept my ID number. I think I am putting in the right one but maybe not. Where do i find the correct ID number. TIA

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Congratulations on your first post! 🙌

There are two different ways to find your ID in the Full Client:

In the tab Remote Control: you'll see your ID and password.
In the section About TeamViewer: click on the three lines (≡) on the top left corner → About TeamViewer.

In the form, please make sure to remove any space before and in between the numbers.

If you're still struggling, let us know to help you further 🙂

Best,

Jen

I use TeamViewer to help my mother with the computer, but since last sunday ID and passwords aren't appearing.

I tried to create an account, but still not been able to find this information.

Could you please help?

Have a nice week

Thank you for your post! 🙌

Have any updates (either of TeamViewer or the OS) been done on Sunday on her computer?

As a first step, would you mind uninstalling completely TeamViewer from her computer and downloading it again from our website? Please find below:

The article to uninstall it: Uninstall TeamViewer on Windows
Our webpage where you can download the latest version of the Full Client: TeamViewer Windows Download

Let us know if the ID and password are still not appearing, we will assist you further 🙂

Best,

Jen

I will try to do that.

Thanks a lot for your support.

Congratulations on your first post! 🙌

There are two different ways to find your ID in the Full Client:

In the tab Remote Control: you'll see your ID and password.
In the section About TeamViewer: click on the three lines (≡) on the top left corner → About TeamViewer.

In the form, please make sure to remove any space before and in between the numbers.

If you're still struggling, let us know to help you further 🙂

Best,

Jen