hello, a customer was forced to remove the "enable udp" option for teamviewer to work.
Do you know why?
Sincerely,
Roman
Hi @rledean,
Thank you for reaching out to the Community and we are happy to see your first post!
Generally, connections over UDP allow for smoother connections. However, if UDP ports are blocked on the system, you need to remove the "enable UDP" option.
Based on this, one of the possibilities in the case would be your customer likely has blocked UDP ports.
Hope you find this insight helpful! If you have any concerns or questions, please feel free to ask them in the Community.
Wish you have a beautiful day🍀
Best,
Akiho
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