Activate license

DTODom Posts: 1 Newbie
edited May 2 in Licensing


i just ordered a new teamviewer license but when i try to follow the steps to activate my subscription i get the error message " Remote Access license can only be activated on an account without any other license. As your account has already another license assigned, please use another account for the license activation."

I then went to check and my subscription does say active but when i log in to the teamviewer app on any of my devices it still says free (and i keep getting disconnected from my work computer after 5 minues due to fair useage).

Would you someone from support please contact me and have a look?



  • Ying_Q
    Ying_Q Posts: 2,447 Moderator

    Hi @DTODom,

    Would you mind sharing the affected email address and TeamViewer invoice via Private Message please? We will take a closer look into your case.

    Hope to hear from you!



    Community Moderator/中文社区管理员