legacy licence activation issue

rob_dnv_1971 · 2022-10-25T21:37:57+00:00

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rob_dnv_1971

Hi,

I currently have a free licence active. I have received my invoice by email some time ago which contains, what I believe to be, my activation licence key:

TeamViewer Business Yearly Subscription 1

PAC License: [Information removed as Community Guidelines]

I have attempted to activate the licence from within the web portal using the 'legacy' method but receive the message, "the licence number is not valid or does not work with a Teamviwer Account.

As I cannot activate the licence, I cannot then submit a support ticket, which, as others have found, creates a catch22 situation.

Please help

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Ying_Q

Hello @rob_dnv_1971,

As your current TeamViewer license is a Yearly Subscription license, the activation steps is different to legacy license activation.

Kindly check out the License Activation for full instruction please.

At the same time, we would like to remind you to use the latest version of TeamViewer software with your TeamViewer License.

Let me know if the information above will be helpful.

Best,

Ying_Q