Personal account disabled with message to contact my "company administrator"

Haerar · 2022-11-02T05:14:53+00:00

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"Your account is disabled. Please talk to your company administrator."

I've tried to log into my teamviewer today to find I'm unable to log in and the above message appears. This would be understandable if this was indeed a Teamviewer account that is linked to a company, but this was my personal account, signed up with my personal email, that I've had for many years and use to help my dad with his IT issues (he's 62).

Unfortunately as I was unable to log in with my teamviewer account I've had to create this new one from my 20 years old email address rather than my current email in order to even post this query; why does teamviewer not provide any means for resolution if your personal teamviewer account has been randomly disabled?

In any case, if anyone from the teamviewer team can advise what might be going on it would be appreciated.

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Accepted answers

JeanK

Hello @Haerar,

Great to see you posting for the first time! 🚀

This is the first time I've ever heard of this issue.

I cannot think of any scenario other than your account being linked to a company profile and then disabled.

In this case, for security reasons, the best thing would be to request the deletion of your account by sending an e-mail to privacy@teamviewer.com

Please make sure to send it from your initial account and not from your new account.

After the account is deleted, you can recreate one under the same e-mail address.

Let me know if you have any further questions! I'll be happy to assist.

/JeanK

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Haerar

Thank you very much for your advice JeanK - I'll contact privacy@teamviewer.com as you suggest and hopefully can get this all resolved - will update here with any outcome in due course!

Haerar

Hi JeanK,

After a bit of back and forth with "Maria" and the stock response to begin with, finally sorted this out - an old employer from some years back had included my email address in their IT listings by accident it seems; however I've not been in touch with them for a number of years and no longer have any reliable point of contact.

Maria was incredibly professional and went through due process, maintaining data security and GDPR compliance while eventually resolving my issue by deleting my account - allowing me to re-create it in due course.

Thank you very much to yourself for the recommendation on who to contact Jean, and of course my thanks to Maria (also sent by email) for her patience and diligence.

Genuinely impressed with you both - hope you have a lovely Christmas and New Year!

JeanK

That sounds great. I hope you'll soon recover your account. 👍

If you have any questions during the process, we're here to help!

Have a great day,

/JeanK

JeanK

Hello @Haerar,

We are happy to hear that everything is sorted now.

Thank you so much for your kind feedback.

I'll pass the message on to Maria. 😊

Have a great Christmas and New Year time, too!

JeanK

Hello @Haerar,

Great to see you posting for the first time! 🚀

This is the first time I've ever heard of this issue.

I cannot think of any scenario other than your account being linked to a company profile and then disabled.

In this case, for security reasons, the best thing would be to request the deletion of your account by sending an e-mail to privacy@teamviewer.com

Please make sure to send it from your initial account and not from your new account.

After the account is deleted, you can recreate one under the same e-mail address.

Let me know if you have any further questions! I'll be happy to assist.

/JeanK