Cannot connect to remote PC

VladimirShch
VladimirShch Posts: 3
edited November 2022 in General questions

I have latest TV installed on my PC and remote PC.

When I try to connect to remote PC (using remote PC ID) from my personal (free) account - it does not connect.

When I try to connect to the same remote PC (using remote PC ID) from work account with license - it connects just fine.

Any ideas why it can happen?

Answers

  • JeanK
    JeanK Posts: 7,060 Community Manager 🌍

    Hello @VladimirShch,

    Welcome to the TeamViewer Community! 🚀

    Are you getting any specific error messages when connecting from your free account?

    I'm curious about what issue you are experiencing.

    Looking forward to your reply.

    /JeanK

    Community Manager

  • VladimirShch
    VladimirShch Posts: 3

    Cannot connect to partner

  • VladimirShch
    VladimirShch Posts: 3
    image.png


  • JeanK
    JeanK Posts: 7,060 Community Manager 🌍

    Thank you for the details.

    I recommend restarting the TeamViewer service on your computer.

    If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.

    We explain how to proceed right here:

    Restart TeamViewer service.gif

    Please let me know if this fixed the issue.

    /JeanK

    Community Manager

  • TahoeDave
    TahoeDave Posts: 7

    Have similar problem. This solution did not work for me. Even the Android TV cannot connect to my tower PC.

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