Cannot connect to remote PC

VladimirShch · 2022-11-03T17:02:56+00:00

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I have latest TV installed on my PC and remote PC.

When I try to connect to remote PC (using remote PC ID) from my personal (free) account - it does not connect.

When I try to connect to the same remote PC (using remote PC ID) from work account with license - it connects just fine.

Any ideas why it can happen?

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Welcome to the TeamViewer Community! 🚀

Are you getting any specific error messages when connecting from your free account?

I'm curious about what issue you are experiencing.

Looking forward to your reply.

/JeanK

Cannot connect to partner

Thank you for the details.

I recommend restarting the TeamViewer service on your computer.

If this does not solve the issue, you will need to restart the TeamViewer service on the remote computer as well.

We explain how to proceed right here:

Please let me know if this fixed the issue.

/JeanK

Have similar problem. This solution did not work for me. Even the Android TV cannot connect to my tower PC.