I previously chose the wrong subscription type (Business). I contacted support and had that subscription terminated. I then subscribed for the Remote Access that I intended to in the beginning. The customer portal now shows only the Remote Access license, but when I sign in on the app, it shows only the Free license. Trying to follow the activation link in the activation email gives a message that there's already a license activated on my account. If it's activated, why isn't it being used when I log in?