Hi,
I have been using **Third Party Product** to communicate with the counterpart along with TeamViewer running at the same time. We haven't been using **Third Party Product** since it is much slower than TeamViewer on remotely controlling the counterpart's computer. The set up is by having **Third Party Product** session running with microphone ON and webcam ON, and have one computer to connect to the other one via TeamViewer. The problem that I have been experiencing is that TeamViewer would randomly and consistently would disconnect itself and sometimes would not let me reconnect saying that the TeamViewer isn't connected to the network and is not ready (with red dot sign).
I have searched and tried many different options such as disabling HW acceleration of TeamViewer, not using UDP, changing the screen quality to low or no color, etc. None of these helped. The Internet speeds for both parties are 100 Mbps+.
Does anyone can help me on this matter? I even thought about switching to business account of TeamViewer but if the free version doesn't work well, I cannot expect better performance from the business account. Also, I am even considering a different remote connection application but any help me to continue using TeamViewer would be greatly appreciated.
Thank you,
