I now no longer have remote control of my clients machines without their input
We have a corporate subscription, and up until about two days ago I could connect to any of the computers, laptops, workstations or servers that were online, without needing user input.
Something has changed in the last couple of days. If I try to connect to a computer from my Mac laptop the screen says "initialising display parameters". If I can try to connect from my Mac laptop to my Mac pro at work it sometimes says it's waiting for authorisation.
What have I done, what have I changed, or is it not me is it something that's happened on the software?
since I typed that I have updated to the latest version [15.35.7 (9189c3bdeea)] on my MacBook Pro - where I am typing this.
Answers
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Hi @SimonW42,
Thank you for posting your question in TeamViewer Community!
May I ask you to check the steps below:
1) If you have signed in the TeamViewer account on the local device;
2) on the remote side device and see if Easy Access has been granted with your TeamViewer account;
3) Additionally, may I ask you to share more information about the message prompt from TeamViewer during your connections please.
Waiting for your update about the connections and setting confirmation.
Best,
Ying_Q
Community Moderator/中文社区管理员0 -
Yes I have signed into the account on my local MacBook Pro. I always run signed in on that computer. I am also signed in on my work computer on my Mac Pro.
Yes I have easy access it on all the host computers that I would need to connect to.
After first connection my laptop says this:
Then if I use my phone and log onto my Mac pro the display changes to this:
The phone won't allow me to click okay to let me in.
This is a screenshot from my phone after I logged into my Mac Pro from my phone while trying to connect with my laptop I cannot click on show screen with my phone.
Please feel free to contact me and ask any other questions [Information removed as Community Guidelines]
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Hi @SimonW42,
Thank you so much for checking the settings on TeamViewer!
May I ask some information about the connection setups please?
At the moment,
Mac -> Mac ✔ without any further confirmation
iPhone -> Mac ❌ further action needed on the remote device
Also, have you done any changes recently on TeamViewer?
Hope to hear from you again!
Best,
Ying_Q
Community Moderator/中文社区管理员0 -
sorry about the delay - my life is quite hectic.
the only changes I had done was enable 2FA/MFA.
I ended up uninstalling the program on my MBPro & reinstalling - and it if now fine.
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