SSO Azure ADFS Tensor Error

GarethC · 2022-11-23T12:36:09+00:00

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Hi,

I've setup SSO and tested via Azure AD which appears to be working.

Azure AD successfully issued a token (SAML response) to the application (service provider). If you still can’t access the application you need to contact the software vendor and share the information below.

However, when I attempt to login via https://login.teamviewer.com

I get this error ...

Single Sign-On Error

The email address of the identity provider user has a different domain than specified in the TeamViewer Single Sign-On domain configuration. Please contact your administrator.

Thanks

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JeanK

Hello @GarethC,

Welcome to the TeamViewer Community! 🚀

To be sure - have you checked if you are trying to log in with the same domain you have configured in SSO?

Looking forward to your reply.

/JeanK

GarethC

Hi JeanK

Yes, I'm using the same domain which has been setup and verified via the TeamViewer management console.

Is there a support address I can send the Saml request and response xml files to?

JeanK

Yes, absolutely. You can contact our customer support, they will be happy to help you here.

You can contact them via this link: Open Support Request

We would appreciate it if you could share the outcome of the communication with customer support, so other users can also benefit from the solution. 😉

Thanks in advance,

/JeanK