Unable to authorize control during a presentation
I'm contacting you because I have a user who has a problem when he makes a Teamviewer presentation with another collaborator. When he allows the control during a session, the collaborator can take the hand but he can't click, it doesn't react. Do you have any idea where the problem comes from?
What I tried to do and it did not work:
- Installing the latest Teamviewer update
- Checking the checked parameters in Teamviewer
- I installed the Windows and Dell updates (Latitude 5520)
- I tried to reinstall Teamviewer completely
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