remote control

Vasilis

Hello.I have two questions:

1)For remoting control my laptop via smartphone must enter evry time an id and a passowrd

Can i make the proccess faster by disbale on of them?

2)Has team viewer any official support?

JeanK

Hello @Vasilis,

Glad to see you're back! 🙌

You can remote control your laptop from your smartphone without entering the ID and the password by setting up Easy Access on the laptop. You will learn how to set it up here: 📄 Remote control via Easy access

• If you have a professional license, you can get individual support via our customer support. You can contact them here: https://www.teamviewer.com/en/customer-support/
• If you are using the free version, you can get support here in our Support Forum as we speak. 🙂

Let me know if you have any further questions! I'll be happy to assist.

/JeanK

Vasilis

The easy access is already check but still appears to my smartphone the fields for id and password.Also at easy access box appears my name ''vasilis'' which is for control my smartphone and not my laptop.Should change anything in my devices?Also in my devices appears my laptop twice.The first i cover it with black box and is grey and with the red one (between parentheses says ''this computer'' is the...active one?)Why appeas my laptop twice?And maybe the problem is that easy access box appears for my smartphone?(vasilis?)

JeanK

Thank you for your reply. I suspect that the device you see in the list is not the device you want to connect to.

Could you please check if the ID of your remote computer matches the ID of the device you have saved in your Computers & Contacts list? You can check it by right-clicking on the device and access the devices properties.

/JeanK

Vasilis

Thank you for your response and i am sorry for my delay.I will check it .but i told you the easy access is from computer to my smartphone(vasilis) and not and not vice versa.Should edit in laptop settings or something like that via team viewer window?