Can't move device because "outdated version"?

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jgrime
jgrime Posts: 1 ✭
in TeamViewer Tensor

We have a number of devices running Teamviewer Host. I'm running Teamviewer on my machine (TeamViewer 15.37.3 version number) and trying to move the group that one of the devices is in, but it says it can't because the device is running an outdated version of Teamviewer. Except I've checked for updates on the device and brought it up-to-date.

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  • JeanK
    JeanK Posts: 6,987 Community Manager 🌍
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    Hello @jgrime,

    Welcome to the TeamViewer Community!

    Have you tried to delete and add back the device from your computer list?

    Let me know if this has worked for you!

    /JeanK

    Community Manager

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