Problem with remote control

dc_gem
dc_gem Posts: 2
edited December 2022 in General questions

Hi!

I have a problem. I use the software for private use.

I tried do connect to another pc but when I putted the password...it needs to a confirmation from the other pc and then when it connected, I can't use mouse or keyboard. So I have access to the remote desktop but with some limits.

How can I remove these limits?

The settings on the teamviewer on the other pc are right...all is allowed...

Can you help me?


thanks

Best Answer

  • dc_gem
    dc_gem Posts: 2
    Answer ✓

    I solved that last day but thanks.

    The person behind the remote side gave me the wrong information.

    His settings were setted wrong.

Answers

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hi @dc_gem,

    Welcome to the TeamViewer Community! 🚀

    In this case, I would check the settings on the remote PC.

    I'm pretty sure that the restrictions are set on the remote side.

    Let me know if you have any further questions! I'll be happy to assist.

    /JeanK

    Community Manager

  • dc_gem
    dc_gem Posts: 2
    Answer ✓

    I solved that last day but thanks.

    The person behind the remote side gave me the wrong information.

    His settings were setted wrong.

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Thank you for taking the time to update us.

    I'm happy you could solve the issue yourself.

    Have a great day! 🙂

    /JeanK

    Community Manager

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