Teamviewer stuck in authentication page

zerozepol

2023-01-13 10_20_55-Window.png

When im logging in my account in teamviewer, its getting stuck on okta auntentication. but in my previous workstation this works. im using the x64

JeanK

Hi @zerozepol,

Congrats on your first post! 🙌

I'd recommend:

1. Uninstalling TeamViewer following the Basic Uninstall Instructions
2. Deleting the TeamViewer entries following the Advanced Uninstall Instructions
3. Checking in C:\Program Files\TeamViewer if there is any file. If yes, delete it.
4. Reinstalling TeamViewer from our website here: https://www.teamviewer.com/en/download

Let me know if this has worked for you!

/JeanK

zerozepol

We have colleagues now that their Teamviewer is freezing after Okta authentication

JenW

Hi @zerozepol,

Thank you for your comment.

On the devices of the impacted colleagues, did you try the process explained above by @JeanK?

Best,

Jen