Gorspb Posts: 1
edited May 2023 in Licensing

I have made the order [removed per Community Guidelines] to buy a new license, the payment of 230.87 EUR has been confirmed with an email on Jan 12th but I still haven't received the separate emails with your license activation link and invoice (as it was stated in the payment confirmation email) neither by email, nor in my account. Could you, please, assist me in getting the license activation link? Thanks a lot!


  • .Carol.fg.
    .Carol.fg. Posts: 1,099 Moderator

    Hello @Gorspb ,

    Welcome to our TeamViewer Community and we're sorry to hear you had difficulties purchasing a license.

    👉 Based on the description provided, we would advise you to contact our support team via chat.

    Our support team will be able to clarify any questions and concerns you have.

    Please let us know how it goes, and if you need any further assistance. 🙋‍♀️

    Best, Carol 👩🏻‍🦰🌷

    Portuguese Community Moderator