Enabled SSO - Cannot add user with existing account
We recently enabled SSO on our account, working fine so far. We had a user get in touch today who hasn't used TV since we did the migration to SSO, it turns out they had a personal account using their work email. We tried to add the user, but received the error "This email address is already in use".
When they tried to login, they would get auto-redirected to the SSO login, but because they were not added to our company they could not login. We attempted to add the user using "add existing user", but due to the above issue they could not login to approve the invite.
We did manage to change the email address on their personal account using the Forgot Password feature and eventually login, but we could still not add them to our company still receiving the error "This email address is already in use".
We also tried deleting the users personal account, which was now 6 hours ago, but still receive this error trying to add them.
Anyone know if we just need to wait longer for any caching to clear on TV servers, or is this a known bug with SSO?
Answers
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Nice, that there is now answer. I am having the same issue..
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We received a fix from support:
Login to your management center as the primary admin
Go to company administration > Single Sign-on
Go to Email Exclusions
Add in the email address of the affected user
The user should now be able to login to their teamviewer account, have them either delete the account or follow the Join Org process
Remove the user from the exclusion
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