Not receiving Trusted Device Email Requests for - Free License

PachangaDad

For quite some time now, I have not been able to receive emails to authorize my trusted devices using my email-ID. Yet I am able to utilize the Teamviewer desktop app to connect with previous trusted devices. I just can't authorize new prompts because no emails ever arrive. Can someone look into this a rest if needed? I am in a crazy loop and can't recover.

Thank you

.Carol.fg.

Hello @PachangaDad , 😄

It's a pleasure to have you back in our Community!

Please try to add the TeamViewer domain (@teamviewer.com) to your email server allowed list.

After doing that, please try to log in again with your account and check if you can receive the messages now.

Let us know if the issue persists.

Best, Carol 👩🏻‍🦰🌷

PachangaDad

Hi Carol,

No luck I viewed my email via browser, specifically the SPAM folder, No emails arrive.

Next Step?

Thanks for your assistance

.Carol.fg.

Hello @PachangaDad ,

Thanks for your reply and for trying it out!

Could you provide us via dm with the email that is having the issue?

I would like to check with our support team about your case.

I'm looking forward to your reply! 🙋‍♀️

PachangaDad

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