Problems with latest update

Rui_Sousa
Rui_Sousa Posts: 3
in General questions

I have updated TeamViewer in two computers, one with Win 10 and the other with Win 11.

None of the programs recognize that the computers have an active internet connection and don't show the id.

I made some settings changes in the TeamViewer app and allowed lan connection. Now it seems to be working but I'm not sure if I'm supposed to do that. Anyone can help?

Answers

  • JeanK
    JeanK Posts: 7,052 Community Manager 🌍

    Hello @Rui_Sousa,

    Good to see you posting again! ✨

    If you are happy with connecting via LAN, then you're fine!

    Could it be that your TeamViewer Network settings were configured on LAN exclusively and, therefore, blocked access to the internet?

    And now that you set the setting on accept (which allows both internet and LAN connections), it works again.

    What happens if you set the setting to deactivated? Does it work as well?

    image.png

    /JeanK

    Community Manager

  • Rui_Sousa
    Rui_Sousa Posts: 3

    Hello. It happened again with two different computers. Both doesn´t recognize that the computer is already connected to the internet. Once again i went to teamviwer settings and changed to use LAN and it works... sometimes....

    I didn´t change any anti virus software or my firewall

    Is there a permanent fix to this?


    Thanks

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