licensed user - Connection blocked after timeout.

Seuta

Our organization has a department that uses TeamViewer to assist users with non-technical issues in using programs. One of the members of that department is having an issue of regular "Connection blocked after timeout" occurrences. This appeared recently and I believe there was a recent update that this is occurring after.

It's saying "Your license limits maximum session duration to a partner, immediate reconnects are blocked. Please try again later or upgrade your license." Then a time she can reconnect.

She hasn't had this issue until recently and there's another member in that department not having it at all. Is there a setting on her computer or the management console that would resolve this?

JoshP

Hello @Seuta

Thank you for your post, and welcome to the TeamViewer community!

This message appears if a commercial user is not logged into their licensed account.

To resolve this, please have the user verify they are logged in with the correct account. Should the issue persist, please have them log out and then back in with the licensed account.

Hope this helps! Please let us know if you have any other questions or concerns.

JoshP

Hello @Seuta

Thank you for your post, and welcome to the TeamViewer community!

This message appears if a commercial user is not logged into their licensed account.

To resolve this, please have the user verify they are logged in with the correct account. Should the issue persist, please have them log out and then back in with the licensed account.

Hope this helps! Please let us know if you have any other questions or concerns.

Seuta

Thank you, that did the trick.