Unable to sign-on to Customer Portal for the first time

RickStomphorst
RickStomphorst Posts: 1
edited March 2023 in General questions

Unable to sign-on to Customer Portal for the first time. Receive error "something went wrong. Customer type is not CUSTOMER"

Using the same credentials, I am able to sign the TeamViewer Management Console.

Thx

image.png


Answers

  • pobrzut
    pobrzut Posts: 1

    @RickStomphorst Can anyone help you? I've the same issue …

  • Nadin_W
    Nadin_W Posts: 893 Moderator ☑

    Hello @pobrzut,

    Thank you for your question about the TeamViewer Customer Portal, and welcome to our Community.

    For general information about the TeamViewer Customer Portal and to learn how to activate it, please check the following Knowledge Base article:

    TeamViewer Customer Portal

    Feel free to let us know if you have any more questions!

    Best,
    Nadin

    German Community moderator 🖤 Moderatorin der deutschsprachigen Community

Trustpilot

Categories

This Week's Leaders