Disable "comment on your connection" popup after every session

mejdys · 2023-02-28T15:15:39+00:00

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After every session, I get the popup prompting for comments. I can dismiss it, but it's an annoying waste of time.

The topic has been raised many times (e.g. here: https://community.teamviewer.com/English/discussion/14233/how-do-i-disable-the-comment-box-from-popping-up-after-every-session), but never with a clear resolution. The option allegedly meant to control this behavior ("Show comment window after each session" linked to "Log sessions for connection reporting") is disabled for my account, which is part of a commercial license.

It's unclear to me how to control it. Anyone has the full picture?

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Accepted answers

JeanK

Thank you for getting back. I can see that you are part of a multi-multi license, which rang a bell for me.

Your license administrators might have set up this setting in your profile; this is why you can't change this setting yourself.

You could ask your license administrators to disable the setting from your profile.

They'll need to:

Sign in to the Management Console under https://login.teamviewer.com/
Go to User management.
Edit the user's profile (your profile, in this case).
Go to Advanced.
Untick the setting from there.

Looking forward to your findings!

/JeanK

All comments

JeanK

Hi @mejdys,

Thank you for asking this here.

The option can also be controlled in the Account tab within the TeamViewer client's options.

Make sure the box is also unticked there.

Let me know if this worked!

/JeanK

mejdys

hey @JeanK, thanks for having a look! Those options are also disabled in the app.

JeanK

P.S. if they want to apply this to all users, they can use the bulk change feature to apply this setting all at once: Bulk change users' permissions

/JeanK

mejdys

Thanks, @JeanK, our IT support followed your instructions and disabled this option for me.

It's a fairly expensive way of managing this option, to be honest. I can appreciate you have some safety considerations in mind for it, but the end result is a lot of work for the users to disable it. It's one of those papercuts, such costs add up!!

JeanK

I'm glad your IT support could help via my instructions.

I thank you for the feedback, and I can totally see where you're coming from.

I'll pass the feedback on to our respective team.

I hope to see you posting again soon! 🙌

/JeanK

JeanK

Thank you for getting back. I can see that you are part of a multi-multi license, which rang a bell for me.

Your license administrators might have set up this setting in your profile; this is why you can't change this setting yourself.

You could ask your license administrators to disable the setting from your profile.

They'll need to:

Sign in to the Management Console under https://login.teamviewer.com/
Go to User management.
Edit the user's profile (your profile, in this case).
Go to Advanced.
Untick the setting from there.

Looking forward to your findings!

/JeanK