Disable "comment on your connection" popup after every session

mejdys
mejdys Posts: 3
in General questions

After every session, I get the popup prompting for comments. I can dismiss it, but it's an annoying waste of time.

The topic has been raised many times (e.g. here: https://community.teamviewer.com/English/discussion/14233/how-do-i-disable-the-comment-box-from-popping-up-after-every-session), but never with a clear resolution. The option allegedly meant to control this behavior ("Show comment window after each session" linked to "Log sessions for connection reporting") is disabled for my account, which is part of a commercial license.

Screenshot 2023-02-28 at 16.15.24.png

It's unclear to me how to control it. Anyone has the full picture?

Best Answer

  • JeanK
    JeanK Posts: 7,072 Community Manager 🌍
    Answer ✓

    Thank you for getting back. I can see that you are part of a multi-multi license, which rang a bell for me.

    Your license administrators might have set up this setting in your profile; this is why you can't change this setting yourself.

    You could ask your license administrators to disable the setting from your profile.

    They'll need to:

    1. Sign in to the Management Console under https://login.teamviewer.com/
    2. Go to User management.
    3. Edit the user's profile (your profile, in this case).
    4. Go to Advanced.
    5. Untick the setting from there.
    image.png

    Looking forward to your findings!

    /JeanK

    Community Manager

Answers

  • JeanK
    JeanK Posts: 7,072 Community Manager 🌍

    Hi @mejdys,

    Thank you for asking this here.

    The option can also be controlled in the Account tab within the TeamViewer client's options.

    image.png

    Make sure the box is also unticked there.

    Let me know if this worked!

    /JeanK

    Community Manager

  • mejdys
    mejdys Posts: 3

    hey @JeanK, thanks for having a look! Those options are also disabled in the app.

    Screenshot 2023-03-06 at 12.59.29.png


  • JeanK
    JeanK Posts: 7,072 Community Manager 🌍
    Answer ✓

    Thank you for getting back. I can see that you are part of a multi-multi license, which rang a bell for me.

    Your license administrators might have set up this setting in your profile; this is why you can't change this setting yourself.

    You could ask your license administrators to disable the setting from your profile.

    They'll need to:

    1. Sign in to the Management Console under https://login.teamviewer.com/
    2. Go to User management.
    3. Edit the user's profile (your profile, in this case).
    4. Go to Advanced.
    5. Untick the setting from there.
    image.png

    Looking forward to your findings!

    /JeanK

    Community Manager

  • JeanK
    JeanK Posts: 7,072 Community Manager 🌍

    P.S. if they want to apply this to all users, they can use the bulk change feature to apply this setting all at once: Bulk change users' permissions

    /JeanK

    Community Manager

  • mejdys
    mejdys Posts: 3

    Thanks, @JeanK, our IT support followed your instructions and disabled this option for me.

    It's a fairly expensive way of managing this option, to be honest. I can appreciate you have some safety considerations in mind for it, but the end result is a lot of work for the users to disable it. It's one of those papercuts, such costs add up!!

  • JeanK
    JeanK Posts: 7,072 Community Manager 🌍

    I'm glad your IT support could help via my instructions.

    I thank you for the feedback, and I can totally see where you're coming from.

    I'll pass the feedback on to our respective team.

    I hope to see you posting again soon! 🙌

    /JeanK

    Community Manager

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