Team Viewer Remote Acces

DieterVanparys Posts: 1
edited May 2023 in Licensing

I have bought and paid for a 'remote acces', but my account still says that I work with a free version, which means that I cannot make a long connection with my contacts. What can be the problem?



  • Akiho
    Akiho Posts: 1,258 Moderator

    Hi @DieterVanparys,

    Thank you for your post and welcome to our Community!

    To make a licensed connection, it is required to activate the TeamViewer license with your TeamViewer account.

    On top of this, please know that adding remote devices to your TeamViewer account is also required as a part of the activation process on a Remote Access license.

    • To activate your Remote Access license, kindly follow the step-by-step process written here: Activate your Remote Access license
    • You can jump to step 4 if you have already activated your license but need to add remote devices to your TeamViewer account.

    Hope you find this helpful.

    Please let us know if you have any questions using TeamViewer.

    Have a beautiful day.


    Japanese Community Moderator / コミュニティモデレーター