Team viewer keeps asking to add to trust device on restart? I choose the device options.

seeker

Upon each restart, I have to sign-in and do the trusted device email validation on my MSI laptop.

Nadin_W

Hello @seeker,

Thank you for your post!

May I ask you to check if your browser is up-to-date and if Cookies are allowed? Also, it might help to know that the browser's trust will be lost when the cookies are deleted.

In any case, I would like to recommend you use the Two-Factor Authentication for your TeamViewer account.

📃 Two-factor authentication for your TeamViewer account provides an extra layer of protection to secure your TeamViewer account from unauthorized access. 

In addition to your password, a second factor (security code) is needed to log in to your TeamViewer account. Therefore it would replace the Trusted Device email validation.

I hope this helps! Please let us know if you have further questions.

Have a great day!

Nadin

seeker

Thank you for the response.

It is more of the Team Viewer App issue in Windows 10. I login, add trusted device, re-login, grant easy access. Everything works, now I restart the computer:

Team viewer is not signed in, no easy access, and requires login in the app, which then again generates, add to trust device, before being able to sign. This cycle happens each time upon restart.

Nadin_W

Hello @seeker,

Thank you for your reply and your clarification.

In this case, let's try first with an advanced uninstallation.

• Therefore, please follow the instructions in our respective article carefully: 📃 Uninstall TeamViewer on Windows

If you notice anything unusual during or after the uninstallations, let me know, please. 

• Download TeamViewer for the new installation directly from our homepage.

• After the reinstallation, please go to the tab Computer & Contacts on the left, enter your account credentials, and tick the box for Keep me signed in.

• And last but not least, please set up Easy Access as described here: 📃 Set up unattended access

Please keep us updated on how it goes!

Best,

Nadin