I've bought a TeamViewer Remote Access license but the application still say "Free license"

AndreaConsidi
AndreaConsidi Posts: 2
edited May 2023 in Licensing

Hi all

I've recently bought a TeamViewer Remote Access license but the application still say "Free license". I've tried to uninstall and re-install it but nothing changes.

As a free license I can connect but the software kicks me out after few second because I've exceed the free time.

Somebody can help me?

Thank you


Best Answer

  • JenW
    JenW Posts: 1,236 Senior Moderator
    Answer ✓

    Hi @AndreaConsidi,

    We're happy to welcome you to our Community! 🙂

    Once you have ordered a TeamViewer license, you should receive a license activation email.

    Could you please check your inbox, as well as the spam folder, if you see this email?

    Also, to help you set up your license, check out this article: 📄 Activate your Remote Access license

    Let us know how it goes!

    Have a great day,

    Jen

    Modératrice Communauté Francophone 💌 French Community Moderator

Answers

  • JenW
    JenW Posts: 1,236 Senior Moderator
    Answer ✓

    Hi @AndreaConsidi,

    We're happy to welcome you to our Community! 🙂

    Once you have ordered a TeamViewer license, you should receive a license activation email.

    Could you please check your inbox, as well as the spam folder, if you see this email?

    Also, to help you set up your license, check out this article: 📄 Activate your Remote Access license

    Let us know how it goes!

    Have a great day,

    Jen

    Modératrice Communauté Francophone 💌 French Community Moderator

  • Hi Jen

    Yeah, you're right! With the articled you linked I've resolved.

    Thank you so much,

    Andrea