I've bought a TeamViewer Remote Access license but the application still say "Free license"

AndreaConsidi · 2023-03-29T13:37:42+00:00

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Hi all

I've recently bought a TeamViewer Remote Access license but the application still say "Free license". I've tried to uninstall and re-install it but nothing changes.

As a free license I can connect but the software kicks me out after few second because I've exceed the free time.

Somebody can help me?

Thank you

Screenshot 2023-03-29 alle 15.32.05.png

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Accepted answers

JenW

Hi @AndreaConsidi,

We're happy to welcome you to our Community! 🙂

Once you have ordered a TeamViewer license, you should receive a license activation email.

Could you please check your inbox, as well as the spam folder, if you see this email?

Also, to help you set up your license, check out this article: 📄 Activate your Remote Access license

Let us know how it goes!

Have a great day,

Jen

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AndreaConsidi

Hi Jen

Yeah, you're right! With the articled you linked I've resolved.

Thank you so much,

Andrea