Is there a way to stop the user from being able to close a teamviewer connection?
Is there a way to stop the user from being able to close a Teamviewer connection? I was trying to check on a store this morning and the staff kept kicking me off Teamviewer by clicking on the pop-out.
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Hello @FShad and @Giardetti
Welcome to our Community and thank you both for your first post! 🌏️
As part of our ongoing commitment to the security and protection of our users, it is not possible to prevent someone from closing the TeamViewer session.
I hope this answers your question fully. Please feel free to post again if you have any other questions. 👍️1 -
Hello @Giardetti
This is not an option for the security of our users. TeamViewer guarantees the partner side the right to stop the session at any moment. Even if the black screen feature were to be used.
More details on the Black Screen feature are outlined in the Knowledge Base article below.I hope this answers your question.👍️
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Bump!
I wouldn't mind knowing if this is possible. 🤔0 -
Hello @FShad and @Giardetti
Welcome to our Community and thank you both for your first post! 🌏️
As part of our ongoing commitment to the security and protection of our users, it is not possible to prevent someone from closing the TeamViewer session.
I hope this answers your question fully. Please feel free to post again if you have any other questions. 👍️1 -
May I ask why this isn't an option?
Why shouldn't I be able to disable this on company-owned computers? Having an IT department fighting to stay connected to resolve problems seems silly. We have many employees who don't even mean to close the connection but do it without thinking.
If it's not possible then there should be a confirmation prompt when closing a remote session.
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Hello @Giardetti
This is not an option for the security of our users. TeamViewer guarantees the partner side the right to stop the session at any moment. Even if the black screen feature were to be used.
More details on the Black Screen feature are outlined in the Knowledge Base article below.I hope this answers your question.👍️
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