Suddenly unable to connect
After several years of assisting my parents using Team Viewer for Remote Control (free), two days ago I was unable to connect to their computer. Both of us are on Windows 10 and have the latest version of Team Viewer (15.40.8). I get a green dot (Ready to connect) and a yellow dot (processing) but then "Unable to connect." I use a permanent password created several years ago, but noticed that the One-Time Password field is blank and randomly generating a password does not do anything. I've tried updating TV, closing and opening TV, rebooting our router and machines, and connecting to a laptop at my home, but cannot connect to any of these devices, nor can they connect to me.
I have a Community account, not a TeamViewer account, but now I am prompted to get a free account. Do I need to set up an account? I really need TV to support my 105-yr-old father since he lives an hour away.
This is my configuration:
Windows 10 Pro OS Build 19044.2846
Processor AMD FX(tm)-8350 Eight-Core Processor 4.00 GHz
Installed RAM 24.0 GB
System type 64-bit operating system, x64-based processor
My parents have an all-in-one system running Windows 10, 32-bit, I believe.