Operating system: Windows
Version: 15.41.7
Release date: 2023-04-26
v15.41.7 forces user to use new interface that is unusable and there is no way out of it. There is an up date that currently is not downloadable from teamviewer dot com but just from the program it self - v15.41.8 because when clicking the download, what is downloaded is V15.41.7- but v15.41.8 version allows to switch from the so called new and improved interface. Its strange that no where is one able to download 15.41.8 even after days ago teamviewer was updated and on the webpage it says in some places 15.41.8 is the latest version.
Click Communicate - Audio and Video - or click the phone icon on toolbar and you can start a video call whilst connect to user - not sure if that would allow you to just do audio instead of audio and video? not tried it myself
no audio chat possible
Not sure why people are saying it requires end-user to create an account? it doesn't you can provide them a download link for quicksupport, they run it and enter the session code you provide and you can connect, simple as that, yes it is different way round than before, but it works and certainly doesn't need end-users to create an account....
Agreed it will get customers time to accept the change, and has took me some time to update all my email templates and documentation, but other than me sending them a link to my custom quick support module and asking them to send me ID and password to connect, all that has changed is now I send them a link to my custom quick support module and send them a session code to enter in a box and they click connect, simple really.
This whole new UI is terrible disregarding the people who use it. Sure the technicians can figure it out however the thousands of users we support we already have a hard time getting them to launch the application. Now we have to guide them to dig down menus for us to get connected? What a **bleep**.
This will reflect poorly on the company. Teamviewer was a go-to solution for many of us as it was easy to set up. Also, you could guide a client through phone and have them install it and run it without issues. This is no longer possible. Are you guys trying to make us all switch to **Third Party Product**, or what?
Not great - basic UI is no longer - requires an end-user to create an account? No longer any easy way for the user to share their ID.
No button to toggle to the old UI unless you sign-in, but none of our users have ever had to have an individual account in order to view the ID.
This is a poor change.
How to switch? Where is the switch? Tragedy.
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