Feedback on the new UI

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Comments

  • LomaxAH
    LomaxAH Posts: 5

    Have to back you up here. Just updated and pretty much turned it off immediately. Yeup, this is pretty much what I came to expect from a "modern" UI/UX. Anything actually useful is hidden away in hard to find places, nothing is intuative and is basically there to up-sell you instead of let you use the system. Horrible all round.

  • TonyValenti
    TonyValenti Posts: 3

    Does anyone know of a registry key that can disable the new UI?

  • rat30000
    rat30000 Posts: 1
    edited October 22

    I haven't had the opportunity to experience dealing with the actual interface because I can't establish a connection without re-authenticating.

    Forcing an established connection to reauthenticate is broken. I have remote installations hundreds of miles away, making it difficult to re-establish a trusting relationship with the new interface. Will TV pay for the extra cost, labor, the grief of re-establishing authentication, and the unexpected impact on current schedules? I highly doubt it. Thanks for breaking the software and making my life a living *bleep*. Thankfully I could revert. What happens when you force the new interface?

    In light of my concerns, I will look for an alternative, more cost-effective, and less troublesome solution.

  • littleQ
    littleQ Posts: 3

    I play some p2p games with my friends by using its vpn,but I cant find the vpn now

  • sipher
    sipher Posts: 3

    This is a horrible update.

    We should be able to disable the new-UI through the Management Console.

    How are users supposed to share their ID if they can no longer see the ID?

    When a user gets a new motherboard and the ID changes, how are they supposed to get the new ID to share with their IT person (me)?

    What team evaluated this update and what operational requirement was being met by choosing to remove basic functionality in order to (seemingly) bulk up registered user stats.

    It's never been required to have users of the device that is being monitored, create and utilize a Teamviewer account. I am not ok with this change and would not have approved it if asked for feedback.

  • Ericbob
    Ericbob Posts: 3
    edited October 22

    Registry


    It's HK_Current_User/Software/Teamviewer/UIVersion

    Value 2 = old design, 4 = new design

  • Frogtlarson
    Frogtlarson Posts: 1

    I have serious concerns as Uninstaller does not remove the malfunctioning new UI. I found with person working on remote computer cannot force the software to factory. No remote unattended access!

  • Unknown
    Unknown
    edited October 22
    This content has been removed.
  • AndreB85
    AndreB85 Posts: 18
    edited May 2023

    While I really disagree with the new design/client (hence I've created the thread), I don't really get the issue the majority is facing.

    It seems like most complains are regarding finding the TeamViewer ID. However if you are using the correct Teamviewer version for it's purpose, that's not really a problem.

    The new design is only applicable to the FullClient. However that client is only needed if you want to initiate connections (give support). You may just install the Host client to all PCs you are giving support to and they will still find the old design (with ID and password shown) and won't be required to login into an account. Also you can set a fixed password there etc. As far as I know the only part that is missing is the possibility to create connections to other PCs.

    I partly also understand their choice to make an account a requirement for the FullClient. If you are using the free version of TeamViewer, having an account really is a minor thing to do compared to what the software offers you. And if you are using it in a business context, you may have an account anyway which you login to. And it's easier now for them to identify Free users that use TV in a business context, which is against their ToS.

    So while I'm not trying to defend TeamViewer in any way, you should probably check their other clients (Host if you want a service to be running all the time, or even QuickConnect)

  • JonathanRamirez
    JonathanRamirez Posts: 1
    edited May 2023

    We have Edge blocked on our system. Is anyone else getting this error?

    Can the new interface work without Edge?

    Screenshot 2023-05-04 110228.jpg


  • alewis-pr
    alewis-pr Posts: 9

    Agreed, the redesign is horrible and should be sent back to the developers to try again.

  • aticspa
    aticspa Posts: 4
    edited October 22

    I know that if you use QS or host you pretty can get the old interface but as sometimes happens that it's useful I like the most to install the full version. So the last two days they were nightmare so I had to rely on **Third Party Product** to fill out my supporting job the only workaround I figure out of this UI mess. So **bleep** so **bleep** outrageous. I'm just waiting the moment our license will expire to get their sales asking to renew because I'm going to tell him we switched to **Third Party Product** hoping they do not mess the same way.

  • aticspa
    aticspa Posts: 4
    https://community.teamviewer.com/English/discussion/comment/144140#Comment_144140

    As sometimes happens that it's useful I like the most to install the full version so you're telling me now I have to compromise: make it simplier or get mad about helping. You're so *bleep* wron and so it's Teamviewer but I've got their message they want to punish the ones who are lurking without paying but the same way they are punishing the ones like me has a Corporate licence. It will come the time when I will have to renew the subscription and the salesman is going to have a surprise he would not like. I'm pretty aware they had this into their calculation. I will go someone will come. Bye bye Teamviewer. You're free to change I'm free to leave. It will be painful and I will not come back.

  • aticspa
    aticspa Posts: 4
    edited October 22

    I know that if you use QS or host you pretty can get the old interface but as sometimes happens that it's useful I like the most to install the full version. So the last two days they were nightmare so I had to rely on other solutions to fill out my supporting job as the only workaround I figure out of this GUI mess. So *bleep* stupid so *bleep* outrageous. I'm just waiting the moment our license will expire to get their sales asking to renew because I'm going to tell him we switched to something else hoping they do not mess the same way.

  • Bodul
    Bodul Posts: 5
    edited May 2023

    I've been a licensed user for almost ten years, and for the last year, I have been seriously considering changing to some other software. This UI is horrible, and it might speed up my decision to move, but there were also a lot of other small things that accumulated over the past year, that really annoyed me.

    Anyway, if I have to reinstall the host version of Teamviewer for all of my users, so that I would be able to connect to them, I will install something else instead.


    P.S. For the last 10 years I was never annoyed so much that I wanted to post on the forum, today, after seeing this UI, I am seriously annoyed.

    Rant over :)

  • Bart_Fortus
    Bart_Fortus Posts: 2
    edited October 22

    Same for our tech support. We were using TV for years and this new changes may result in us being forced to change to an alternative. Calls with computer illiterate users are difficult already and considering you have SO MANY extra steps is a no-go for us.

    How can a good product become so bad?

  • ItLisscom
    ItLisscom Posts: 1
    edited October 22

    New change is bad for all TV users. I think was better before and this changes will affecting my experience with your product

  • Baldcoder
    Baldcoder Posts: 1
    edited October 22

    I don't like that you can't seem to initiate a file transfer without first connecting to the guest in the new UI. At least I couldn't find it.

  • Gilbe2003
    Gilbe2003 Posts: 4

    Does not have any function now

    Totally usless

    Want to install on a customer PC and setup unatended access

  • Mmtop33
    Mmtop33 Posts: 9

    I've submitted multiple negative reviews in these forums under a 2 or 3 discussions. All removed.

    Let's see if a new discussion sticks.

    This new "upgrade" is unbelievable and a total slap in the face to the current user base. Maybe they want to purge all their current clients and start from scratch? It's like they hate us. Or they got hacked and the hackers thought this would be a more entertaining way to bring them down rather than holding them for ransom 😂

    I'm just waiting for their stock to take a hit now...

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