The new UI is horrible...
I've installed Teamviewer version 15.41.7 this morning to test the hopefully fixed high CPU usage.
I didn't expect a new UI coming, but wow, is this bad.
- extremely unresponsive and slow
- new session feature hardly working (also because of the performance issues)
- hard to read, chaotic design
- buttons shown to users that don't have access to the option (i.e. Usermanagement)
- "Disable Teamviewer shutdown" policy preventing switch to old design
- policies not updated to hide new options
- msedgewebview2.exe skyrocketing in terms of Memory usage (450MB+) and constant CPU usage (10%+)
Tried it on my company Laptop (i7 10610u, 32GB Ram, with our company policy) as well as home PC (i5 13600k, 32GB Ram, without any policy). Both running really really terrible.
Also checked with a colleague and he's having the same issues.
Comments
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While I don't have the issues of slow responsiveness I still agree that the new interface is a mess and not practical at all.
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15+ year user with ~ 1000 client pcs. New UI loaded yesterday and I literally could not find the TV ID, where to lauch with Windows or assign to my account. How **bleep** is an end user supposed to navigate this **bleep** when a 36 YR IT vet cannot? I am now directing clients to my dropbox account to deliver an older installer so we can avoid the new UI.
THEN I read about perfomrmance issues?? Why can't a 3BIL company get this stright before apparently Alpha testing this not only on the public, but their clients who make them worth 3BIL?
This may be my Bud Light moment for TeamViewer.
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Seriously, my account renewed a week ago. I may ask for a refund and figure out another way. THIS UPDATE IS HORRIBLE.
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The new version is aweful. I will never create user accounts for all the users in my business. They will never sign in. I have relied on TeamViewer being installed and utilizing the easy access feature... however, that no longer works in the new garbage GUI. Even getting the TeamViewerID and password is now 3 steps instead of 0 steps. The new version of Teamviewer is a huge fail and is 3 steps in the wrong direction.
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This has to be the biggest joke or maybe they want to reduce their client base quickly..
just spent 2 hrs, trying to get a "non-tech" client to setup with own account etc ...to simply fix a 3min issues
I am not looking forward to next week when all my desktop clients get updated!
**Third Party Product** is looking good
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I am looking forward to next week when all my clients are updated ....
looking for alternative if TV doesnt change this back
I dont wish to talk to over 250 people on how to setup an account that they wont need
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how is it ok , when you updated to this version, with the new interface , it even changed/removed the fix password you setup on each PCs?
This has to be the dumbest thing a remote support software company can do..
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The Host client doesn't seem to have the new UI. So why are you not using the Host client on machines that do not make use of the Remote control feature (which requires a license in a business context anyway).
Can't really say anything about the fixed passwords, since we are not using it.
Teamviewer also implemented a change now that disables the new design for Tensor licenses. However it's also not very well implemented yet... Once you log in you'll have the new design. However after restarting the software the old design will be shown and the option to change the design is hidden.
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We will also looking for alternative if TV doesnt change this HORRIBLE ui back.
They had ONE job: Easy remote access. How could they mess this up so badly ?!?
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New UI is unusable, helpdesk will use most of the time to get the end users to find ID and password for the session
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Its really bad and wait till you find the fat bug in the UI. You click login and then you are stuck.. Oh you can fix it but shutting down teamviewer... but you cant your 4000 miles way...
Teamviewer has made a huge mistake with this and will lose users...
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Have to back you up here. Just updated and pretty much turned it off immediately. Yeup, this is pretty much what I came to expect from a "modern" UI/UX. Anything actually useful is hidden away in hard to find places, nothing is intuative and is basically there to up-sell you instead of let you use the system. Horrible all round.
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Does anyone know of a registry key that can disable the new UI?
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I play some p2p games with my friends by using its vpn,but I cant find the vpn now
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The new TeamViewer is a disaster. More complicated for clients that I have to help and I have to dive into this problem instead of helping my clients as I used to do.
I really don't know why TV changed the interface. Certainly not for me :-(
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I have been a loyal TeamViewer user for over a decade, and its most notable feature has always been its ability to facilitate remote support for users with limited technical knowledge. However, I have observed a significant shift in this regard since the introduction of the new Teamviewer UI.
I was recently forced to resort to a competitor's software to connect to a client's machine and demonstrate how to navigate the new interface.
It is disheartening to witness a decline in the trend of software companies striving to optimize their user interfaces to enhance usability and efficiency. As a support company, time is a valuable asset, and as any business owner will attest, staying ahead of the competition necessitates a continual drive toward improvement and increased efficiency. Unfortunately, the new UI of TeamViewer has become more of a hindrance than a help.
Might be time to look for improvements elsewhere
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It's HKCU/Software/Teamviewer/UIVersion
Value 2 = old design, 4 = new design
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Absolutely terrible decision. just to go with a "modern look and feel" you gave up functionality and usability. meeting tab is gone, device groups are missing, unattended access wiped out and needs to be reconfigured. mouse cursor flickers on every hover of a button or link. 0 stars. changing back. I'll be forced to look for a new product because I'm getting flooded with emails and messages from users who are wondering the same thing from me.
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there is not a comment above that I disagree with... This new ui will be the end of TeamViewer in my organisation and i suspect many more.... this is a Liz Truss moment.... be warned
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This is a horrible update.
We should be able to disable the new-UI through the Management Console.
How are users supposed to share their ID if they can no longer see the ID?
When a user gets a new motherboard and the ID changes, how are they supposed to get the new ID to share with their IT person (me)?
What team evaluated this update and what operational requirement was being met by choosing to remove basic functionality in order to (seemingly) bulk up registered user stats.
It's never been required to have users of the device that is being monitored, create and utilize a Teamviewer account. I am not ok with this change and would not have approved it if asked for feedback.
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This is insane. What team of morons approved this change? This is going to cost Teamviewer's clients SO much time in lost productivity its ridiculous. I too had to install **Third Party Product** on a clients computer just to figure out what the heck is going on and why my client can't see an ID and password.
I will not be renewing my contract if this does not improve. Holy **bleep** I don't have any clean words left to use so I'll stop here.
Shame on you, Teamviewer. 👎️
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I have serious concerns as Uninstaller does not remove the malfunctioning new UI. I found with person working on remote computer cannot force the software to factory. No remote unattended access!
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While I really disagree with the new design/client (hence I've created the thread), I don't really get the issue the majority is facing.
It seems like most complains are regarding finding the TeamViewer ID. However if you are using the correct Teamviewer version for it's purpose, that's not really a problem.
The new design is only applicable to the FullClient. However that client is only needed if you want to initiate connections (give support). You may just install the Host client to all PCs you are giving support to and they will still find the old design (with ID and password shown) and won't be required to login into an account. Also you can set a fixed password there etc. As far as I know the only part that is missing is the possibility to create connections to other PCs.
I partly also understand their choice to make an account a requirement for the FullClient. If you are using the free version of TeamViewer, having an account really is a minor thing to do compared to what the software offers you. And if you are using it in a business context, you may have an account anyway which you login to. And it's easier now for them to identify Free users that use TV in a business context, which is against their ToS.
So while I'm not trying to defend TeamViewer in any way, you should probably check their other clients (Host if you want a service to be running all the time, or even QuickConnect)
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We have Edge blocked on our system. Is anyone else getting this error?
Can the new interface work without Edge?
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Agreed, the redesign is horrible and should be sent back to the developers to try again.
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As sometimes happens that it's useful I like the most to install the full version so you're telling me now I have to compromise: make it simplier or get mad about helping. You're so **bleep** wron and so it's Teamviewer but I've got their message they want to punish the ones who are lurking without paying but the same way they are punishing the ones like me has a Corporate licence. It will come the time when I will have to renew the subscription and the salesman is going to have a surprise he would not like. I'm pretty aware they had this into their calculation. I will go someone will come. Bye bye Teamviewer. You're free to change I'm free to leave. It will be painful and I will not come back.
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I've been a licensed user for almost ten years, and for the last year, I have been seriously considering changing to some other software. This UI is horrible, and it might speed up my decision to move, but there were also a lot of other small things that accumulated over the past year, that really annoyed me.
Anyway, if I have to reinstall the host version of Teamviewer for all of my users, so that I would be able to connect to them, I will install something else instead.
P.S. For the last 10 years I was never annoyed so much that I wanted to post on the forum, today, after seeing this UI, I am seriously annoyed.
Rant over :)
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Agree with everything above, I will be looking for an alternative if this UI is forced upon us, which we all know, it will be.
I hope Teamviewer pay attention to this thread.
They removed simplicity and added so much noise, everything appears buried, you have to jumpt hrough hoops to make a connection with an ID / Password - the option what was present at the top of the window, regardless of section you went into was great.. but now buried. I don't know how this can pass for a release, seriously won't be paying a subscription for this mess if its forced.
As a very long time subscriber to the platform, I have never felt the need to post here until this UI, as with the person before me, what a tragedy.
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Does not have any function now
Totally usless
Want to install on a customer PC and setup unatended access
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This is insane. What **bleep** approved this change? This is going to cost Teamviewer's clients SO much time in lost productivity its ridiculous. I too had to install **THird Party Product** on a clients computer just to figure out what the heck is going on and why my client can't see an ID and password.
I will not be renewing my contract if this does not improve. **bleep** I don't have any clean words left to use so I'll stop here.
Shame on you, Teamviewer. 👎️
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