How to create session without Team Viewer download?

Amawil

Hi team,

is it possible to create a web session with our customers without asking them to download the program team viewer nor to register in team viewer?

When we try the web session ad example , the system asks the customer to register first.

Is there another way please? We would like to use the web session sending a link to the customer but, at the end, the customer would have a direct access to the session without the need to register.

Thank you in advance.

Kind regards.

Wilfried

.Carol.fg.

Hello @Amawil ,

Thanks for reaching out to us and welcome to our Community!

If it's the first time you're connecting to your customer, it's recommended that you use a quick link.

After sending the quick link to your customer, they will be asked to Download TeamViewer QuickSupport (which is just an executable/no login is necessary) or Open the installed TeamViewer Remote, so you can start the remote session.

💡Hint: If this is a customer that you will remotely support often, after connecting to them, you could consider installing TeamViewer Host on their device and configuring it as a managed device. By doing this, for future connections, you just need to start the connection by selecting Connect or Prompt for confirmation.

Let us know if this information was enough to help you, or if you have any further questions.

Best, Carol