New version is horrible... considering alternatives.
Answers
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@JeanK That doesn't answer the question of that option I commented on!
See the image and the option I circled what is it for?
Thank you
Maison
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Hi @memphiz,
It is now possible to drag & drop a device from one group to another.
Devices in groups marked in grey cannot be moved to a group marked in green (and vice versa). Only from green to green and grey to grey. (Green groups being the new group system, grey being the old group system.)
Hope it will improve your user experience!
/JeanK
Community Manager
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Hi @maisondasilva,
Thanks for your questions!
I noticed that the image you post is in Portuguese, so I would like to invite you to post your questions in our Portuguese Support Forum if you prefer to talk in Portuguese. It will be a pleasure to see you there! 😄
Regarding your questions: What the feature "Ativar recurso de acesso único" does?
It's a feature of TeamViewer Classic interface to generate a password that can be used only once. After the remote session ends, the password field will display as a dash. More details you can find in our article: Remote control via One-Time password
💡Hint: You can read the article in Portuguese by switching the language.
I hope it helps! 🍀
Please don't hesitate to post again if you have any further questions. 🙋♀️
Best, Carol
Portuguese Community Moderator
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Hi all,
With the release of [Windows] v15.43.6, we implemented the following accessibility improvements based on your feedback and the pain points you raised.
The ID and password are now visible directly without any extra click when signed in.
Therefore, the ID and password are now directly visible for both - users who are signed in and signed out.
The settings are now available from the sign-in screen – via the gear icon.
Connecting directly from the search bar is now possible by typing the remote participant's ID.
Of course, not all the feedback has been implemented, but it doesn't mean it's not taken into consideration.
Please keep raising your voice. All the posts are being reviewed and shared with the respective development and product teams.
Your feedback is vital for understanding how we can improve the product and provide you with the best remote connectivity experience.
Thanks a lot for all the feedback you provided so far, and thank you for all the great discussions we will have in the future.
/JeanK
Community Manager
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On the right path.
64-bit version of host, please.
and a "tight spacing " view in the full app for us admins please.
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And don't make us download multiple different programs to do what we do just fine today with one program.
Edit: Wait, they just made it look like the old version except a whole bunch more wasted space? Hahaha
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[removed per Community Guidelines] Leaving TeamViewer after 13 years, sad to go, but this new redesign was now drop over the edge. So to sum up:
- non-user-friendly redesign, harder for my eyes, annoying to work with, juvenile design with lack of practicality
- Client HOST module sometimes works, sometimes not. Sometimes device is added to my account, sometimes not. Frustrating and getting worse by time.
- Easy Access is getting turned ON by itself. I never turned it ON anywhere, but with recent updates and changes more and more computers just do not ask me for remote password anymore, I just fall into remote screen, which is - if you ask me- security flaw. TV support says to turn it OFF, I say I never turned it ON at the first place, so TV did it, so let TV turn it back OFF! Geez...
- Sporadic mess with remote computer names...now I must rename it on remote PC, then on my central PC, then in Management Console...then AGAIN on my PC, but with new GUI turned ON (Gez...), but yet when I connect to it, it has old name in remote tab. Disaster!
- After all those years, still a problem with resolving some stale computers in my account. Say, a PC pops up on list of my computers with a name "DESKTOP-6H3D1IU". Cannot see any usefull details, like it's LAN or WAN IP or computer details to get a clue, who it belongs to. Not a deal breaker, but till now it was tolerable, now it just adds to a pile of annoyances.
So, sorry TV, I am leaving, too.
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I'm trying to work through these issues myself. The most reduction in productivity is the lack of detail on each client's status in the Full app that I use for admin. I manage almost 100 PCs and I need to see them all at a glance in a sortable list and as much detail as possible so I can see which need attention.
Please make a "Detailed" view in the Full client for us that allows us to see any column of detail we want and sort by that column. Seems like you let us "Add Filters", but let us add columns of client details like number of missing patches and sort by them please.
The ability to create Dynamic groups would also be appreciated. Like "name = 123** " and "module = Host" and "offline 30 days"
Also please make a "tight" spacing view and let us resize the window to any size we want.
In the old version, you could also click on a client's name to connect immediately, now you have to hover over the client's name, then click "Connect" on the far right.
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Especially this hovering effect when you mouse over the list of clients is irritating to me. But I guess design is following Microsoft trends, which also retired good old yellow folder view and went with anemic, flat and dead design, where sliders and options pop up everywhere as you mouseover them, and sections are not clearly fenced, all is blended into a corps-like design, as vampires would **bleep** blood out of it. As per my oppinion :)
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@LakeShore, thanks a lot for your constructive feedback.
Currently, we have the columns Name, Status, Device type, Module, Group, and Service.
Could you name the exact column parameters you want to see in the future and explain the use case behind them? That would be a great help for our product team to prioritize the feature requests.
Thanks in advance for your support!
/JeanK
Community Manager
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@Labsy thanks a lot for sharing your thoughts and what is irritating you on the interface.
To just make sure I understand what you mean by "hovering effect" - do you mean this grey area that appears when hovering over a device?
If yes, could you tell us why it is irritating you? Is it because you are doing a specific task? Trying to understand so that I can give proper feedback to the product team.
Or do you mean something else?
Thanks a lot in advance for your help.
/JeanK
Community Manager
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I do not like the hovering behavior either. It creates blank space on the screen and prevents you from resizing the window so you have blank screen space for no reason. Please show the double arrows at all times and when the double arrows are clicked, immediately connect to the client. Remove the word "Connect" and just show the word "Connect" when hovering over the double arrows. Also, move the double arrows closer to the PC name, either on the right or left of the PC name.
When looking for a PC to connect to, why mouse all the way over to the right, while hovering exactly, to connect to a PC? We came here to connect to a PC so make that as easy and obvious as possible.
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The column names could be any machine property. If we have your asset management, which I do, that should open up more properties to see and sort by.
CPU, Ram, % free space, OS version, last OS login, all are useful.
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@JeanK , thank you for asking about irritating hover mouseover effect.
Yes, this is on the list of computers, where checkbox on the left and Connect with 3 dots on the right pop up in blank space when you go over with mouse. I have been in a team of software developers in the past and we've had some psychologysts and brain specialists as advisers for software development. They pointed out some facts, which we should keep in mind when designing user interfaces, among those:
- Brain likes to bring things in balanced order, so to have predictive paths to future. So developers should make GUI predictible and clear to human brains, so it can distinguish where which section begins, where are the borders, and what is what.
- In same manner, all blinking effects, pop-ups and changes are irritating to eyes for the simmilar reason: brain needs to analyze what popped up, what's there blinking and adopt to new situation. So if list is changing when hovering with mouse ofer list items, eyes constantly send new signals to brain, which needs to re-think new situation again and again.
- As my experinece is from times when Windows first introduced that anemic, flat design, which lacks colours and borders between sections, our instructors explicitly told us to try to avoid that blended-in, flat design, without distinctions between sections. Brain wants to hook up on borders and have it fixed in predictive area, so it can ignotre this area. If we ommit borders and visible distinctions, brain has nothing to adhere to and it constantly works, analyzing and rethingking the interface.
So, from my experince and my personal point of view, list of computers is much, much more readable if it is stable, has less space inbetween, and nothing changes with mouse over.
I hope this makes sense.
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[removed per Community Guidelines]
How I felt after the update. Hi, long time user here. I have elderly parents/remote users that require a lot of computer help as well as family overseas and teamviewer was instrumental in keeping things going. Now it's a nightmare. Instead of "Just enter a code and click OK" teamviewer wants me to have 70+ year old's create an account, login, log into email to verify, then go back and authenticate, then add browser to the BS management console, then read the tiny print on the UI that's so small we spend another half hour reading the letters back and forth on the phone...and I'm going to do this for every single one? Yeah ok.
This program is junk now. I'll relay my experience to my colleagues in the IT field as well, as a warning and to go find something else.
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I've talked with upper management and I can't get rid of teamviewer completely. I need to keep one channel (down from 5) to support a dozen users.
Is there a way to do a "bulk update" of my computers? They are all set with a username/password now, and I have 10 users under my account that have 10 or 20 devices they connect to.
I need a way to automate this to allow easy-access or whatever is replacing passwords. I am not creating an account for all of the devices, there's just no way I can do that. Do I just hit MIGRATE on this guide? https://community.teamviewer.com/English/kb/articles/109705-update-your-devices
I have begun migrating the bulk of my 200 computers to a web based Connecting tool which is phenomenal so far.
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Hi @FakeName,
If your devices are assigned to your account (like explained here: Assign a device to your account), then yes, you can migrate them by following the guide Update your devices.
Devices that have been bookmarked, in other words, devices that have been manually added like this: Add computers in TeamViewer (Classic) cannot be migrated.
You'll have to link them again to your company by following this guide: How to set up remote access and manage a remote device. Alternatively, you can also deploy TeamViewer via .msi via this guide: Mass deployment on Windows - Overview (Corporate license required).
Let me know if you have any further questions! I'll be happy to assist.
/JeanK
Community Manager
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Alright, so I have to go in to every single device and assign it to an account.
Then verify the email, add to trusted devices.
Then retype my username/password a second time in order to add it to my devices.
Thats... That's really more work than just installing a **Third Party Product** installer. If I have to log into every single device anyway and type my ID/password twice, then it's just easier to install a new program.
Are there plans to allow migrating computers using an ID and Password to connect?
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I really tried to like or use the new interface.
But no. It's almost impossible.
Today I've tried to connect to a client that was appearing "Sleeping" on the new UI, but "On" on the older one. I had to switch to older interface to connect.
TeamViewer have until december to fix this mess. Otherwise, I will have to switch to another solution after 11 years.
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New teamviewer on Mac is extremely unstable. I have to restart it frequently in order to connect to user machines. User interface just goes dead.
Also tons of issues after updates on the end user machines themselves. TeamViewer needs re-installation.
Will look for other options for remote support. Can't continue like this with surprise updates that remove functionality or cause problems. This is software that needs to be 100% solid in order to support a world wide dispersed organization .
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We need to be able to customize this toolbar ASAP please:
My go to functions like "lock" and "show all screens" are way to nested in menus now.
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@LakeShore I checked with the product team and I can already tell: it's in our plans to make the toolbar customizable!
However, I cannot name any timeline for when it will be implemented. I'll make sure to inform you in this thread when it's available. Hope that works for you. 🙂
Community Manager
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Great! but no need to inform me, I'm in TeamViewer hours every day!
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@LakeShore Our team is currently evaluating the 64-bit Host topic.
Could you please let us know why and how you would benefit from a 64-bit Host version?
For which technical (or non-technical) reasons would you like to have it?
This would be such a great help! Many thanks in advance for your support!
/JeanK
Community Manager
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My new best friend says exactly why 64bit is better than 32bit:
The preference for 64-bit software over 32-bit software in a corporate environment (or any environment for that matter) is primarily due to the following advantages:
- Memory Handling: The most significant advantage of 64-bit software is the ability to handle and utilize a significantly larger amount of RAM compared to 32-bit software. A 32-bit system can support up to 4GB of RAM, whereas a 64-bit system can theoretically support over 18 million TB of RAM. While current technology doesn't reach this theoretical limit, it does allow for systems to use tens or hundreds of GBs of RAM, which can be crucial for resource-intensive applications such as large databases, data analysis tools, design software, and more.
- Performance: 64-bit processors can handle larger data types and do more work per clock cycle. They can have more cores, and most of the software written today is optimized for a 64-bit architecture. Therefore, these applications run more efficiently and perform better on 64-bit software.
- Security: 64-bit systems can benefit from added security measures such as hardware-enforced DEP (Data Execution Prevention), a security feature that can help prevent damage from viruses and other security threats by monitoring programs to make sure they use system memory safely.
- Software Compatibility: Most new software and applications are being designed with 64-bit architecture in mind. While many of these applications also have 32-bit versions, the trend is moving toward 64-bit exclusive applications. By using 64-bit software, corporations can ensure they're able to use the latest and most efficient software.
- Scalability: As corporations grow, their computing needs also grow. Having a 64-bit architecture allows for this growth as it can support the addition of more memory and robust software applications.
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At OS level I'd think it probably performs better, and you probably also get more security with 64bit apps. Then secondly, why not? You built a 64bit version of Teamviewer which I would wager was for some of the same reasons. ;D
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OK...@LakeShore went into a LOT more detail than me. So what he said. lol
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New user interface looks like it's designed by somebody who have never worked with the software, or people that should never be allowed to develop user interfaces..
Keep it simple. Just used 30 minutes with a customer to be able to connect to him, a job that normally took 5 minutes.
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