Feedback on the new UI

AndreB85 · 2023-04-26T07:37:14+00:00

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I've installed Teamviewer version 15.41.7 this morning to test the hopefully fixed high CPU usage.

I didn't expect a new UI coming, but wow, is this bad.

extremely unresponsive and slow
new session feature hardly working (also because of the performance issues)
hard to read, chaotic design
buttons shown to users that don't have access to the option (i.e. Usermanagement)
"Disable Teamviewer shutdown" policy preventing switch to old design
policies not updated to hide new options
msedgewebview2.exe skyrocketing in terms of Memory usage (450MB+) and constant CPU usage (10%+)

Tried it on my company Laptop (i7 10610u, 32GB Ram, with our company policy) as well as home PC (i5 13600k, 32GB Ram, without any policy). Both running really really terrible.

Also checked with a colleague and he's having the same issues.

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Comments

Japanat

The new interface is ugly, not intuitive, not usable, I want the old one BACK!!!

JimHaney

GOD, I hate this product now and all I can say is please refund my money….I was booted from my lifetime license and forced into this **bleep**….what used to take two clicks now takes 8 and the need to verify my computer again and now it tells me that I have to wait a month to add a new device….

Osmodus

I think what you are looking for is.

Reg Key Override:

Computer\HKEY_CURRENT_USER\Software\TeamViewer
Key Name : UIVersion
Type: Dword
Value: 1

Seems to do the trick for me, if you are talking about the Main Interface which has all your machines etc in there?

If you mean the In Session UI, i.e the Interface you get when connecting to a client machine you can use this RegKey instead.

Computer\HKEY_CURRENT_USER\Software\TeamViewer
Key Name: OldInsessionUI
Type: DWord
Value: 1

EtaCarinae

Please fix the lag when switching between monitors for a particular session. Please return the dropdown for multiple monitor switching within the monitor switch button.

Please stop forcing users to upgrade to paid editions for WOL access that was previously free with your new interface.

Xcurtx

Hello there.

I ll try to be very clear with my intentions here. I am not looking for the toggle switch to swap between the old and new one. I am also not looking for white knights advocating for garbage.

I want someone who has already figured it out - to tell me how to outright block interviewer from ever switching to the new interface.

My goal is for teamviewver to never be able to switch the user interface without permission from me ever again. Right now it does it on a daily basis whenever i launch it.

CSOCSO

I have never ever seen anything this messed up since pentium mmx was around. Not the oldest folk in the computer world, but I have been around enough.
What **bleep** is this new desktop app???? I can NOT connect to my other computer.
This is a stinking garbage. A hot mess!
I double-click on the pc and by default It's telling me to wait for the confirmation. That's not what I want. Right-click on the computer, Go to Connect, then connect again, and it tells me to wait for the partner to accept the request…. What **bleep**????
It's the same, as I just clicked on connect via prompt. There is no option to enter password like before when I right-click on the computer.
Ok…. I found the advanced view. Now I have a window on the right and finally that shows the password connect option. I click on it, and it's the SAME **bleep** THING!!!!! I have to wait for the partner to accept. LOL. What a joke. At least i was able to connect normally with the android app.

JeanK

Upcoming January release updates

Dear TeamViewer Community,

We are excited to share some improvements coming with our January release. Your feedback has been invaluable in shaping these updates, and we deeply appreciate your continued support and engagement.

Easier way to add devices through recent list

Implemented the ability to add an unknown device as bookmarked via the recent connections list on the devices page.

More prominent device renaming

The “Edit” device option will be more visible, located just behind the “Connect” button.

Improved columns order & size in device list

It will be possible to shorten the columns' width to a minimum length for a more compact view.
The TeamViewer ID will be ordered second, right after the device name.
The web client will offer the ability to drag and drop columns to change their order as desired. Users can change the position of every column except the one with the Name. After clicking on "Reset to default," columns are also relocated properly.

Enhancements in device group management

Upon creation of a device group, the creator will be granted device permissions by default if the setting for "inherit device group permissions to devices" is enabled.

Global search improvements

Adjusted global search accuracy in fuzzy search for a more focused result set.
Adjusted “Show all results” behavior for the device result set to navigate to the basic devices view, where users can see all device types in one list.

Faster connect

The connect option on the toolbar has been updated, allowing users to simply click on it and initiate a connection to the selected device.

We hope you enjoy these updates, and as always, we encourage you to continue sharing your feedback with us!

Happy connecting,

/JeanK

pv7721

https://community.teamviewer.com/English/discussion/comment/161199#Comment_161199

As I suspected / predicted, I've just updated TV to version 15.61.4 and once again UI has reverted to the awful, hideous new version. And in the registry, UIVersion has been removed, so there seems no way to revert to classical / normal UI version.

LE: I stand corrected. So after being pestered once again (when wanting to log into the community forums) with "trusting" my own device (only because it's not in its usual network) I've decided to activate 2FA. So I did, and lo and behold, my UI changed completely, I'd lost all the settings (where I was before), but at least I had in the upper right corner the (in)famous switch to get back to old UI. But IMHO the battle has been lost.

JedSkeldon

Whenever I open TeamViewer, the interface is entirely blank, leaving me with no option but to close or minimize the application. The only functional feature seems to be the tray icon, from which I can access a few settings, but nothing else responds.

Even when I try to open the “About TeamViewer” section, it just displays a white window.

I also tested the new UI, but it causes TeamViewer to crash without any error message whenever I try to connect to a remote device. I switched back to the previous UI, only to find that now the entire screen remains white and unresponsive.

pv7721

https://community.teamviewer.com/English/discussion/comment/161129#Comment_161129

I confirm, as I had the interface changed without my consent and without the possibility of getting it back from the horrendous new interface (I mean come on, the Advanced just pops the old settings) the registry trick did it for me… at least for now, until they will eventually remove.

I mean come on why do I need to add a photo and do a bunch of actions / stuff that was never required before?!?

CyberCore

https://community.teamviewer.com/English/discussion/comment/160926#Comment_160926

https://community.teamviewer.com/English/discussion/comment/160903#Comment_160903

As posted before by user AndreB85, this change in the Windows Registry did the trick for me:

It's HKCU/Software/Teamviewer/UIVersion

Value 2 = old design, 4 = new design

Good luck! ✌️

redavenger

yes i second this, bring back the option to return to the previous graphical interface. this new on is **bleep**

eatprices

Hello I have version 15.60.3 I would like to ask how it is possible to return to the previous graphical interface, before it was possible now I can no longer find the command, the new graphics are not useful for me I would like your help to have the classic graphical version.
Thanks Antonio

LomaxAH

Holy heck, updated and now I can switch back to the older interface. The new one is still a UI/UX nightmare. Any time you move away from folks being able to do what they want easily is a downgrade no matter how you try and spin it. Any time TeamViewer try to tell me how to do things or stick something in my face is an UI/UX no no.

It really does feel like the folks that design UIs just don't actually USE the software any more otherwise they'd have the same issues. That or management above them are trying to push something, so rather than software that quickly and easily allows you to do what you need to do you're sent over various and multiple clicks so they can show you stuff. :P

Muru77

The new teamviewer program has unnecessary groups. It would be better if you could specify online and offline devices in the settings without always changing it back to confusing. That old version would be better for that

grandixximo

Why is setting a personal password on a device not possible anymore with the new UI, why this shift in usability? Have Teamviewer users been involved in this decision?

redavenger

you guys at teamviewer have really lost your mind with this new interface. for some reason my teamviewer switched over to the new interface, and boy or boy. its such a convoluted mess.

its so difficult to find to just to connect to a computer, the whole thing is just bad bad bad bad. luckily i restarted teamviewer and the new interface button was still available to switch off.

so for the love of god, keep that button active so people can switch back to the normal interface which is more user friendly than this new mess.

JeanK

Upcoming December release updates

Dear TeamViewer Community,

We are thrilled to announce some significant improvements coming with our December release, and we couldn't have done it without your invaluable feedback. Your insights have been instrumental in shaping these updates, and we are deeply grateful for your continued support and engagement.

Simplified device group management

Easy group creation with default settings: Now, creating a group is as simple as "enter name & save," with default settings set automatically.

Improved device editing experience

Easier device renaming: We've made renaming devices more prominent and accessible directly from the device list.
Simplified error handling: If permissions prevent editing, an error message will guide you on the next steps.
One-click access: Edit device details with a single click, eliminating unnecessary navigation.

Enhanced sorting & filtering options

Intuitive online/offline filtering: Quickly filter to view online devices, with filters retained across sessions.
Alphabetical order: The device list will now display in alphabetical order automatically.

Search bar improvements

Updated Enter behavior: Pressing Enter or clicking on a search result will navigate to it instead of connecting. Use Alt+Enter (Windows) or Option+Enter (macOS) to connect directly to the remote device.

We understand the pain points you've experienced, and we are working tirelessly to address them. These updates are just the beginning, and we are committed to continuously improving your user experience.

Thank you for your feedback and for being a part of our community. Together, we are making TeamViewer better every day.

Happy connecting,

/JeanK

grandixximo

https://community.teamviewer.com/English/discussion/comment/146686#Comment_146686

@JeanK can you at least provide a way to still manage add and edit manually added computers? new UI has no way to edit password, why are you removing functionality?

WildcatRay

When the new Teamviewer interface began, the list of our computers had the word/button Connect on the right-hand side of each computer in the list. Now, in the latest update, that list no longer has the word/button. Instead, there are the 3 vertical dots that we can click and then choose to connect. Of course, we can still double-click the computer name to connect to it, but why make connecting less convenient by removing the word/button? It is certainly not a real estate issue as there is plenty of space and a user option to show other information if we choose to do so. Please return the word/button Connect to the list of computers. Thank you.

grandixximo

Since lase update the UI will automatically switch to the new one after every reboot.

The new UI is missing password changing functionality for bookmarked devices, it is something that I need and use daily, either implement the functionality in the new UI, or stop forcing it on me, as a paying customer, this is getting ridiculous….

jbush

Step forward is nice. Unfortunately a year and half to late for me. I do hope it continues to get back to a resemblance of what it was though. Next play should be to get rid of the whole bookmarked devices thing. You should be able to add a device again by the ID number. Then move it into whatever group you want and manage it there. Currently, if you add a device by ID it becomes this special bookmarked device in a special bookmarked group with limited functionality. No reason for it to be that way. If an admin adds a device whether by mass deployment or single ID they should be able to manage all devices the same.

JeanK

Dear TeamViewer users,

We want to thank you for your valuable feedback regarding our recent UI changes.

We understand that many of you found the new interface confusing.

We are excited to announce that we just released (v15.59.4) a new Remote Support section in the updated interface, designed to bring back the simplicity and ease of use that you loved in the old UI.

Within the Receive support section, end users can find their ID and password, which they can share with supporters who connect to them.

Within the Provide support section, supporters can connect to the end user by entering the end user's ID and password.

We have made the TeamViewer ID and password more prominent, making remote support easier and more intuitive.

This update reflects your feedback, and we hope it meets your needs and shows that we value your input.

Please continue to share your thoughts and suggestions with us!

Thank you for your trust and support.

All the best,

/JeanK

briangay

It has become incredibly difficult to use the program with confusing interface. Used to use Teamviewer all the time but now it is like banging your head on a wall with dead ends everywhere. Just had to use [Third-party product] because we could not navigate the simple task of putting in an access code provided by someone needing help.

brw111

Teamviewer is becoming a convoluted mess and changing the interface makes it even more awful. Who has time to start completely learning a totally revised product!

jbush

My current subscription ending this month. I'm finally moving on with zero regrets. [removed per Community Guidelines]

I loved and used Teamviewer for over 15yrs for supporting multiple companies and clients. This years updates and changes drove me away from it. This extremely long thread and others of everyone's similar complaints is testament to my same feelings. It's a shame, but what's done is done.

Hafa

I'll put in my two cents here and also say that the new interface is an unusable, unintuitive hot mess and the team that developed it need to take a long, hard look at best principles of UI design. Dumbing things down for a primarily IT admin audience is never a good idea. To add insult to injury, every time TV updates, it defaults back to the "new" interface. Thankfully, they've not hidden the button to revert behind a 30-level menu or require selecting a happy face before giving access to revert. I suppose it just a matter of time. When the day comes that the old interface is unavailable, I'll be looking at other remote access alternatives.

KCofIndy

I have 3 connections in my list under the new interface. I do not recognize them. I am guessing old connections. They all shown 4 months ago. I want them gone but I cannot seem to delete them. Any suggestions? I only have 6 computers in my home, and I definitely do not want these 3 on there.

Danny7

The preferences password dialog box in the new TeamViewer interface allows a maximum of 40 characters to be entered. My preferences password is much longer than this new limit, as it was created through the classic TeamViewer interface.

I am aware that I can switch to the classic interface, enter my preferences password, and edit my settings from there, but this may become a bigger issue if the classic interface is phased out.

Unrelatedly, choosing the "cancel" option on the preferences password dialog box consistently requires multiple clicks to be dismissed and navigated back to the main menu.

I could not find anywhere to report bugs such as this as a free user of TeamViewer, so I am leaving it here for some publicity.

erwincraps

The new interface is a horror.

I don't get it anymore, why is it so slow in interacting?
How many times must I click to make a connection?
Why are several of the computers located in different groups and I can't find the machines of a particular customer anymore?
Where is the add a new device button gone?
Where the save into a group option gone?
Where can I save the password of a device?

It's a frustrating time consuming experience.

WHAT HAVE YOU DONE!
FIX IT!

A long time paying customer.

😢