When it comes to remote support, the conventional method of sharing IDs and passwords to establish connections might pose, in specific scenarios, security risks and vulnerabilities. Thankfully a more secure and efficient alternative exists - session links.
In this blog post, we will explore the advantages of using session links in remote support scenarios, highlighting the enhanced security they provide and why they are more favorable than traditional ID and password sharing.
Enhanced Security
Sharing session links instead of IDs and passwords significantly improves the security of remote support sessions. Session links are unique, time-limited URLs that can only be used for a specific support session initiated by the expert. These links are typically generated by the all-new TeamViewer Remote and ensure a secure and encrypted connection between the expert and the remote user.
Limited Access
Unlike sharing static IDs and passwords, session links offer limited access rights that are specific to the support session. They cannot be used for unauthorized access or reused at a later time, providing an additional layer of protection against potential security breaches. Once the session is complete or expires, the link becomes invalid, rendering it useless for any future attempts.
Mitigating Human Error
Using session links minimizes the risk of human error associated with sharing IDs and passwords manually. Mistakenly sharing or mistyping sensitive information can lead to unauthorized access to the remote user's device. Session links eliminate this risk by automating the connection process and ensuring that only authorized participants can join the session using the generated link.
Strengthening Confidentiality
Session links preserve the confidentiality of the support session by eliminating the need to disclose IDs and passwords that could potentially be intercepted or leaked. This helps protect sensitive data and ensures that the support session remains private and secure between the expert and the remote user.
Improved User Experience
Session links streamline the connection process, making it more user-friendly and convenient for both the remote user and the expert. With a simple click on the session link, the remote user can quickly join the support session without the hassle of manually sharing IDs and passwords, reducing friction and enhancing the overall support experience.
Embracing session links as the preferred method of connecting for remote support will enhance the overall security posture and provide peace of mind for both support providers and remote users.
Find out how to provide remote support via session links here:
If you have any thoughts or feedback, don't hesitate to share them below.
All the best,
/JeanK
