Connection issue

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shifnal
shifnal Posts: 1
edited May 2023 in General questions

We have a paid subscription. When trying to connect the remote computer, a message box appears which states " as an added security measure every outgoing connection requires a Free Teamviewer Account " thus we cannot connect. can anyone help to solve this ?

Answers

  • Akiho
    Akiho Posts: 1,267 Moderator
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    Hi @shifnal,

    Thank you for reaching out to the Community!

    We can try to help you as much as we can do here.

    To begin with, could you please double-check if you are signed in with your licensed TeamViewer account on a local device?

    If you could confirm that you are signed in with your TeamViewer account but still receive the message, please also have a look at your TeamViewer account license status on the TeamViewer application;

    • On the classic TeamViewer application: click the human icon in the top right corner and you can see your license associated with your TeamViewer account.
    • On the new TeamViewer Remote, click the account icon in the top right corner and the license status will be displayed as either Commercial or Free.

    💡Hint: if the license status of your TeamViewer account shows as Free, a license activation is required in order to establish a license connection. Please find a suitable activation guide for your license type here: License Activation Guides - Overview


    Please do not hesitate to ask any questions if you need further assistance!

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター