Connection issue

shifnal

We have a paid subscription. When trying to connect the remote computer, a message box appears which states " as an added security measure every outgoing connection requires a Free Teamviewer Account " thus we cannot connect. can anyone help to solve this ?

Akiho

Hi @shifnal,

Thank you for reaching out to the Community!

We can try to help you as much as we can do here.

To begin with, could you please double-check if you are signed in with your licensed TeamViewer account on a local device?

If you could confirm that you are signed in with your TeamViewer account but still receive the message, please also have a look at your TeamViewer account license status on the TeamViewer application;

• On the classic TeamViewer application: click the human icon in the top right corner and you can see your license associated with your TeamViewer account.
• On the new TeamViewer Remote, click the account icon in the top right corner and the license status will be displayed as either Commercial or Free.

💡Hint: if the license status of your TeamViewer account shows as Free, a license activation is required in order to establish a license connection. Please find a suitable activation guide for your license type here: License Activation Guides - Overview

Please do not hesitate to ask any questions if you need further assistance!

Best,

Akiho