Missing TeamViewer Connection

OngoPH
OngoPH Posts: 19
edited May 2023 in General questions

Hi, I would like to ask what happened to my devices. It's missing on TeamViewer Windows App but present in the Teamviewer Web App.

For example, in the TeamViewer Windows App, you will not find the device name PH-0031

but if you will go to the TeamViewer web app and then go to the manage device list which is this link https://login.teamviewer.com/nav/manageddevicev2/mydevices/list, you will see that PH-0031 is present/exist there.


Anyone could answer this from the TeamViewer team.


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Answers

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hi @OngoPH,

    Thanks for posting here!

    Your device is visible and accessible via the new interface. You can access the new UI by clicking the toggle here.

    image.png

    All the best,

    /JeanK

    Community Manager

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