Expired Email account

Turlough

I no longer have access to my previous email address, and have created this account with my current one. I want to transfer license, etc to this account. How should I do this?

JeanK

Hi @Turlough,

Thank you for your message. 🙌

As you don't have access to your previous e-mail address, the only way to transfer your license would be to contact customer support: https://www.teamviewer.com/en/customer-support/

Our team will be happy to help!

Have a great day,

/JeanK

Turlough

Actually Jean, I did manage to resolve it myself. Once I was no longer asked to confirm my identity by email, I was able to log in and change my email address.

I don't know why it wanted me to confirm identity in the first place, or why it stopped though. Something to do with the new UI maybe- switching back to the old UI may have resolved the issue.

Thanks for looking into this, and apologies for not closing it sooner.

Thanks,

Turlough

JeanK

Hi @Turlough,

Thank you for your message. 🙌

As you don't have access to your previous e-mail address, the only way to transfer your license would be to contact customer support: https://www.teamviewer.com/en/customer-support/

Our team will be happy to help!

Have a great day,

/JeanK

Turlough

Actually Jean, I did manage to resolve it myself. Once I was no longer asked to confirm my identity by email, I was able to log in and change my email address.

I don't know why it wanted me to confirm identity in the first place, or why it stopped though. Something to do with the new UI maybe- switching back to the old UI may have resolved the issue.

Thanks for looking into this, and apologies for not closing it sooner.

Thanks,

Turlough

JeanK

I'm happy you could solve your issue in the end.

See you soon in the forum, and have a great day!

/JeanK