Expired Email account

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Turlough
Turlough Posts: 2 โœญโœญ

I no longer have access to my previous email address, and have created this account with my current one. I want to transfer license, etc to this account. How should I do this?

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  • JeanK
    JeanK Posts: 6,997 Community Manager ๐ŸŒ
    Answer โœ“
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    Hi @Turlough,

    Thank you for your message. ๐Ÿ™Œ

    As you don't have access to your previous e-mail address, the only way to transfer your license would be to contact customer support: https://www.teamviewer.com/en/customer-support/

    Our team will be happy to help!

    Have a great day,

    /JeanK

    Community Manager

  • Turlough
    Turlough Posts: 2 โœญโœญ
    Answer โœ“
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    Actually Jean, I did manage to resolve it myself. Once I was no longer asked to confirm my identity by email, I was able to log in and change my email address.

    I don't know why it wanted me to confirm identity in the first place, or why it stopped though. Something to do with the new UI maybe- switching back to the old UI may have resolved the issue.

    Thanks for looking into this, and apologies for not closing it sooner.

    Thanks,

    Turlough

Answers

  • JeanK
    JeanK Posts: 6,997 Community Manager ๐ŸŒ
    Answer โœ“
    Options

    Hi @Turlough,

    Thank you for your message. ๐Ÿ™Œ

    As you don't have access to your previous e-mail address, the only way to transfer your license would be to contact customer support: https://www.teamviewer.com/en/customer-support/

    Our team will be happy to help!

    Have a great day,

    /JeanK

    Community Manager

  • Turlough
    Turlough Posts: 2 โœญโœญ
    Answer โœ“
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    Actually Jean, I did manage to resolve it myself. Once I was no longer asked to confirm my identity by email, I was able to log in and change my email address.

    I don't know why it wanted me to confirm identity in the first place, or why it stopped though. Something to do with the new UI maybe- switching back to the old UI may have resolved the issue.

    Thanks for looking into this, and apologies for not closing it sooner.

    Thanks,

    Turlough

  • JeanK
    JeanK Posts: 6,997 Community Manager ๐ŸŒ
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    I'm happy you could solve your issue in the end.

    See you soon in the forum, and have a great day!

    /JeanK

    Community Manager