trouble staying connected to mobile device

this is the screen i am connecting to and enter partner ID

I also am talking to the other participant during the connection, to make sure they do not exit in error

I have already down loaded this version x86-64 bit

is this the one you refer to ?

May I ask you to first check and update the TeamViewer to the latest version please, especially the TeamViewer on the PC. Then sign in to your licensed account on the local side of TeamViewer before initiating the remote connection.

As you are connecting to an iOS device, please ensure that to have active communication with the participant on the remote side, as the remote session can be closed manually.

At last, you may also contact TeamViewer Support Team for individual assistance in troubleshooting the connection cut-off issue too.

I am so sorry that is not much progress in the discussion on solving the problem yet. Thank you for your patience and understanding!

Best,

Ying_Q

this was a different mobile phone and participant

still having the same problem

have also tried both wifi and mobile connection for the participant.

Is it possible that we do a teams VC and you help me to get tis working ?

I am doing PC to mobile

i have version 15.40.8

connecting to iphone 12 IOS 16.4.1

quick support 15.41.149

i am getting frustrated that i cant get this to work

Thank you for getting back to me with the screenshot!

So far that I am able to confirm the TeamViewer license is successfully activated on the TeamViewer account from the screenshot you have shared. This time, may I ask how you set up the connection?

Is it a mobile-to-mobile connection or PC-to-mobile?
What TeamViewer version or module did you use for initiating and receiving the connection?
Did you sign in to your licensed account on the expert side (local side) prior to the connection?
If you plan to connect to a mobile device, what is the brand and the operating system?

Besides waiting for your information, I would also like to share this suggestion with you:

I am sorry for the question that came after the question. But to understand best the main issue with your connection, we would have to ask about the setup too. Hope to hear from you too!

Best,

Ying_Q

I am still having problems and need help, today i get this message

the partner did not cancel the connection

do you have any suggestion as to why i cant use my software ?

Thank you for the quick reply!

The first screenshot you shared, confirmed that you have successfully activated your TeamViewer license on the account. It shows that you now use a Business license as point 1 in the screenshot.

Kindly try to sign in to the licensed account on TeamViewer client for initiating the remote connections please.

At the same time, the error message from point 2 in the screenshot might indicate that you have tried to activate the license twice or multiple times.

Simply try to start the remote connection with your licensed account remaining signed in and check for the outcome.

If the same issue remains, kindly share the error message on TeamViewer, please. But I hope it would work smoothly for you this time.

Best,

Ying_Q

I tried as you suggested via this email

I got this error